Mining Account Manager

Company:
Finning Canada

Worker Type:
Permanent

Position Overview:
Responsible for representing all commercial aspects with the customer and Finning to include a strategic approach through the development and implementation of business plans for growth, specific sales and marketing for all products and services.

Job Description:
Major Job Functions:

- Develop a customer account management plan that encompasses all elements of customer activity that can be used as a complete customer strategy that ultimately results in delivering profitable growth for the Company. Develop and deliver short term attack plans (less than 2 years), medium (2-5 year) and long range (5-10 years) customer account management plans that align to our customer's mine plans. These plans would include equipment and component forecasts (via Asset Management Tool), pricing, quality, estimates and market intelligence in line with the mining leadership Priority Value Drivers (PVD’s). (25%)
- Effectively communicate all applicable news within Finning as it relates to their mining territory. Being a leader with respect to CRM usage will be crucial in keeping the enterprise in touch with all progress that relates to the customer. Support regional and other internal teams in order to influence and maximize the customer experience. Consistent communication with all relevant branch personnel (ie: Branch Manager, Sales Manager, Equipment Representatives, Product Support Representatives) in order to drive consistency with the customer throughout the Region. (10%)
- Be an ambassador of the Finning safety culture and ensure that the safety practices of the customer and Finning are aligned. Also, promote Caterpillar Safety Solutions where applicable. (10%)
- Communicate and develop account status with the global CAT relationship. A strong partnership with the Cat Mining team will be imperative in order to achieve success. Identify and manage any cross-divisional opportunities so that a seamless, integrated approach is presented. (10%)
- Understand and develop government and indigenous relations as well as ESG initiatives as they pertain to Finning interests. Create a better understanding of how to work cohesively and beneficially in the governmental world, indigenous culture and ESG’s (10%)

Competencies:

- Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions.
- Decision Quality: Good decisions are based upon a mixture of analysis, wisdom, experience, and judgement. Making quality decisions while working in an environment where ambiguity and uncertainty are the norm.
- Cultivates Innovation: Paying attention to what customers want and need - new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done, never satisfied, never standing still.
- Drives Results: Infusing the team and organizations with a sense of urgency. Creating a culture where organizational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome for Finning.
- Develops Talent: Developing the team to meet both their career goals and Finning’s goals. Creating pools of people ready and willing to take on new challenges and step up when needed.
- Situational Adaptability: Paying attention to circumstance and adjusting accordingly. Being able to recognize the need to be flexible and act different because no two situations are exactly alike. The outcome will be ease of transaction and effectiveness of interaction.
- Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.

Specific Skills:

- Strong ability to build relations at various levels with internal and external organizations.
- Strong communication skills including verbal and written.
- Strong sales and marketing skills.
- Strong interpersonal skills.
- Strong organizational and time management skills.
- Strong computer skills.
- Ability to provide best in class solutions using exceptional problem-solving skills.
- Ability to coach upwards.
- Ability to liaise with different levels of stakeholders.
- Ability to engage and motivate the team for a common goal.
- Comfortable in developing and presenting presentations in front of small and large groups

Knowledge:

- Strong knowledge of mining operations to provide best in class solutions.
- Strong knowledge of products and services related to the mining industry.
- Knowledge of the mining industry and commodities.
- Strong ability to forecast and demand pla