Security Officer

Qualification**:OFA2 is a requirement for the position**

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**KEY RESPONSIBILITIES**

The key responsibilities of the Security Officer include but are not limited to:

- Maintains professional internal/external guest service: smiles, creates eye contact and uses Associate/guest names
- Walks through all guest floors and corridors and all World Trade Center floors and corridors, checks doors, elevators, lights, fire equipment, storage areas and stairwells
- Notes all fire, security and safety problems during shift, takes corrective/preventive measures and informs the Rooms Division Manager of action taken
- Administers First Aid to injured Associates in accordance with the Workers’ Compensation Board Act.
- Responds to all reported disturbance calls throughout the hotel and World Trade Center, providing notice of warning to those involved as required
- Responds to all 4500 calls regarding undesirable persons and if necessary, removes undesirable persons from the Hotel
- Protects Associates/guests of the Hotel from acts of obnoxious guests
- Advises Rooms Division Manager of all activities by Associates that are inconsistent with Hotel policies
- Ensures all security precautions are taken at special functions, banquets, parties, etc.
- Checks all unattended cash drawers and maintains general surveillance when Hotel funds are at risk
- Reports maintenance and housekeeping problems to department Managers
- Maintains chronological log on all security functions performed during shift and completes incident reports as required
- Performs Associate security spot checks as required; Ensures duties on task list are completed
- Assists Rooms Division Manager and Team Leader in special investigations; Performs other related duties as required
- Liaises with VPD or RCMP as required to gain or exchange information on special events such as protests, gang related activity, VIP visits etc.

This Person’s Decision-Making Authority Includes:

- Day-to-day procedures and routines governing this function; Authority as assigned by the direct report.
- Ultimate authority with respect to the transport decision of an injured Associate.
- Ultimate authority with respect to the administration of first aid to an injured associate.
- Authority to notify external emergency services where required.

**Physical Demands**

Physical aspects of the position include but are not limited to the following:

- Frequent standing and walking throughout the shift.

**COMPETENCY PROFILE**
- Support and uphold the company Vision, Purpose & Values; Ensures mínimal property loss or damage
- Provides guests and employees with a safe and secure environment at all times; Contributes an energetic and positive attitude to the hotel atmosphere; Maintains professional business confidentiality as required
- Maintains highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates; Self-motivated and able to complete responsibilities in a timely manner with little or no supervision.
- Work 6 - 12 hour shifts with little or no supervision
- Maintains confidentiality of all sensitive work related information. “Zero tolerance for indiscretion.”

**SELECTION CRITERIA**

**Qualifications and Technical Experience**
- Valid Security license is required
- Valid Level 2 or 3 Occupational First Aid Certificate
- Advanced Security Training (AST)
- 3 - 5 years previous experience in security field is considered an asset
- Knowledge of Criminal Code and municipal by-laws;
- Able to demonstrate excellent Interpersonal skills, Conflict resolution skills and Observational skills
- Possesses sound decision-making abilities; Research and investigative skills
- Knowledge of Hotel security policies and procedures; Knowledge of Hotel functions; Knowledge of Hotel layout
- Typing/Basic Computer skills (MS Word, Outlook)