Flight Attendant

1 week ago

Ottawa, Canada Porter Airlines Inc. Full time

Job Summary:
Reporting to the Manager, In-Flight Services, this position is responsible for ensuring the safety and well-being of Porter passengers while consistently delivering our brand promise of Flying Refined.

Duties & Responsibilities:
- Ensure the safety and security of all passengers- Effortlessly deliver friendly and attentive service to maintain passenger comfort- Adhere to trained Standard Operating Procedures consistent with Transport Canada and Porter policies
- Required to perform the physical duties of a flight attendant, such as lifting up to 50 lbs, standing for extended periods, and assisting passengers during emergencies- Tactfully manage unforeseen operational and passenger situations- Actively monitor the general condition of the aircraft cabin and adjust accordingly to maintain passenger safety and/or improve the passenger experience- Exemplify the Porter Values- Adhere to Porter's uniform and grooming standards at all times- Develop and maintain a positive relationship with team members- Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply, and promote the Company Safety Policy

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

- Must hold a current, valid Canadian Passport, or a current, valid International Passport with a current US Crewmember Visa (C-1/D)
- Minimum of 19 years of age at time of employment
- Completion of secondary school
- Fluency in English. Fluency in French is a preferred asset
- A minimum of 2 years of previous experience working with the public in a customer service role
- Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete the company background screening process
- Ability to meet the required medical standards (including alcohol and drug tests) and all physical requirements of the position
- Must successfully complete a 5-6 week full-time training program with 100% attendance and passing all written and practical assessments
- Strong communication, teamwork and interpersonal skills are essential, along with a safety-sensitive mindset and ability to work unsupervised
- Must be able to work on a rotating reserve schedule that includes weekends, holidays, evenings, and overnights. Schedules and days off are awarded based on seniority through an online bidding system
- Must be prepared to report to the airport within two hours' notice for assigned flying duties

Company Description:

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