Implementation Consultant

**Meet Benevity**:
Benevity's award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 650+ clients (and counting) build better cultures and engage their employees and customers to create greater social and business impact. We're also one of the first B-Corps in Canada, meaning we're as committed to purpose as we are to profits.

Benevity is seeking an **Implementation Consultant **to join our Implementation team, leading and executing implementations of Benevity products and solutions to bring our clients' social missions to life.

You enjoy variety and the challenge of managing and performing tasks on both major software implementations and ad hoc projects. As an Implementation Consultant, you will work with Client Success Managers, Project Managers and technical team members in support of implementing our products with our clients.

You will set projects up for success in collaboration with various internal stakeholders, be a key collaborator in delivering projects on time and provide our clients with an exceptional service experience. You will be responsible for managing the consultative side of our implementation pipeline, which is composed of four pillars: Program Objectives, Product Configuration, Documentation and Communications.

You are someone who is technically-savvy with expert organizational skills, creative in solutions-oriented thinking, thrive in a fast-paced environment, and do it all with a positive, can-do attitude. An adept communicator, you can translate difficult concepts into layman's terms and act as the interpreter between technical and non-technical implementation stakeholders. If you like being at the centre of implementations and guiding clients to success with a company helping its clients to change the world, read on

**What you will do**
- Manage a portfolio of medium to large scale client implementations. Responsible for implementation projects for new and existing Benevity clients
- Conduct discovery/requirements gathering sessions, providing and maintaining the resulting design documentation throughout the implementation.
- Conduct gap analysis of existing client systems and programs; identifying any key challenges and defining solutions so our clients have a smooth transition to Benevity products and services
- Provide solution analysis and configuration plans, aligning client specific-requirements with project scope, providing exceptional client and value-added service
- Lead executive stakeholder meetings, both internally and client-side
- Consult with clients on how to best manage change within their organization
- Provide feedback to the Product, Development, CS and Sales team on Industry trends
- Work with the Project Manager to update clients on project plans, milestones, and tasks.
- Collaborate with Project Manager to create detailed project transition documentation to support end users and the Relationship Management teams once implementations are complete.
- Conduct client administrator and end user training sessions via online webinars, over the phone or in-person.
- Participate in the creation, implementation, and maintenance of client-facing presentations and documents
- Identify growth and upsell opportunities for the Relationship Management and Sales team.
- Maintain an in-depth understanding of Benevity's suite of products and services.
- Contribute to the success of the Client Projects Team, leading continuous improvement initiatives and providing support to team members, for example.
- Assist with assessment of cost estimates of Benevity work needed for proposals, statements of work and/or change orders
- Ensure client delight at go-live and after onboarding is complete

**What you bring**
- 2-5 years of experience in a Software Implementation Specialist or Consultant role
- Experience with MS Office (Excel, Word, etc.)
- Experience in creating workflow diagrams using Visio, Lucid chart, etc.
- Working knowledge or experience with internal collaboration tools such as Jira or Confluence, etc.
- Ability to collaborate and build strong relationships with clients, at operational and leadership levels
- Experience leading and working with cross-functional and/or remote teams to achieve common goals and client outcomes
- Track record in building successful implementation documentation and/or project plans autonomously
- Passion for Client Success
- Excellent organization and time management skills
- Bachelor's Degree or Project Management certification/degree and/or Implementation Specialist certificate and/or Change Management certificate
- Ability to travel up to 30% of time
- Bilingual French/English proficiency at a fluent, C-level capacity is a bonus

**Discover your purpose at work**:
If you're a passionate problem solver and want to put your skills to use helping the world's coolest companies do mo