Renewal Specialist

6 days ago

Toronto, Canada SysAid Technologies Full time

SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and AI.

At SysAid, we provide affordable, innovative, and intuitive ITSM solutions aligned with industry best practices, to help our customers through automated business processes. Our customers’ success is our success and we continue to grow as our customers grow, inspired by their evolving needs in constantly changing business and IT landscapes.

We are seeking a Renewal Specialist for our global Customer Success team. Your primary responsibility will be to drive the renewal lifecycle and work closely with the Adoption Team and Customer Success Managers to quote and negotiate SysAid offerings with our customers.

**Responsibilities**:

- Prepare quotes based on customer requests and requirements.
- Collaborate with the Adoption Team and Customer Success Managers on quotations to ensure the best offering is presented to the customer.
- Attend customer calls to review offerings.
- Follow up with customers on proposals and pending payments.
- Work with the internal AR team on invoices and additional vendor documentation, as requested by customers.
- Maintain and report on accurate 90 days rolling forecast of renewals.
- Utilize retention playbook to negotiate contract terms and maximize revenue.
- Meet with Customer Success Team Leaders to review and provide status updates on upcoming renewals.

**Requirements**:

- 1+ years of experience in Renewal Management/ Specialist, Licensing Management role, Customer Success Coordinator, Sales Support, or related.
- Experience managing renewal lifecycle.
- Experience working with Salesforce.
- Ability to problem solve and think outside of the box to meet company expectations.
- Ability to prioritize tasks and display excellent time management skills.
- Experience working in a fast-paced, multi-tasked environment.
- Ability to work well individually, as well as part of a team.
- Bachelor or College degree in Business Administration or related.

  • Renewal Specialist

    1 week ago

    Toronto, Canada CDW Canada Full time

    Sales jobs can be rewarding and exciting, especially a technology sales job at CDW. As a Fortune 200 leader, we're the technology experts Canadian companies turn to most to solve all their IT needs. This is an exciting career opportunity to sell some of the biggest, most innovative technology brands in IT, while joining and collaborating with some of the...

  • Renewal Specialist

    2 weeks ago

    Toronto, Canada CDW Full time

    Sales jobs can be rewarding and exciting, especially a technology sales job at CDW. As a Fortune 200 leader, we're the technology experts Canadian companies turn to most to solve all their IT needs. At CDW, we believe in building meaningful, long-standing customer relationships through premiere products and services, innovative technology solutions and the...

  • Mortgage Renewal Specialist

    1 week ago

    Toronto, Canada EQ Bank | Equitable Bank Full time

    A Canadian challenger bank is seeking a Renewal Administrator to provide administrative support to the Renewal Specialists. The role involves auditing loan files for compliance, preparing borrower documents, and assisting in the renewal process. The ideal candidate has a post-secondary education, 2–3 years of experience, and strong organizational and...

  • Mortgage Specialist- Renewals

    6 days ago

    Toronto, Canada First National Financial LP Full time

    OverviewMortgage Specialist – Renewals, Internal Sales at First National Financial LP. The role focuses on retention of existing clients through renewals, early renewals and savings.The OpportunityThe Mortgage Specialist is responsible for the retention of existing clients through renewals, early renewals and savings.How You Will ContributeHandle all...

  • Mortgage Specialist- Renewals

    2 weeks ago

    Toronto, Canada First National Financial Full time

    We are hiring a Mortgage Specialist - Renewals, Internal Sales! **Reporting To**: Team Leader, Mortgage Specialist **Full-Time/Part - Time**: Full-time **Posting Date**: November 28, 2025 **Closing Date**: December 12, 2025 **Hours of Work**: 8:30 a.m. - 5:00 p.m. **Grade**: 55.7 **Office Location**: Toronto, ON Great location! Steps away from the main...

  • Renewals Specialist

    2 weeks ago

    Toronto, Ontario, Canada PheedLoop Full time

    This is a 100% in-person role based in our Toronto office.About PheedLoopPheedLoop is at the forefront of developing cutting-edge systems for the events industry. From virtual event platforms and automated event management solutions to innovative hardware like self-check-in kiosks and smart badges, we're revolutionizing the way events are planned and...

  • Renewals Specialist

    6 days ago

    Toronto, Canada Softchoice Full time

    We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we...

  • Government Renewals Specialist

    24 hours ago

    Toronto, Canada Level Access Full time

    Level Access is seeking a Government Renewals Specialist who is passionate about building and maintaining strong, long-lasting customer relationships. Join our account management team and play a key role in ensuring the continued success and satisfaction of our government clients. In this role, you'll manage renewals and address client needs across state,...

  • Mortgage Specialist- Renewals

    1 week ago

    Toronto, Ontario, Canada First National Financial LP Full time

    We are hiring a Mortgage Specialist – Renewals, Internal SalesReporting To:Team Leader, Mortgage SpecialistFull-Time/Part- Time:Full-timePosting Date:December 29, 2026Closing Date:January 12, 2026 Hours of Work:8:30 a.m. – 5:00 p.m.Grade:Office Location:      55.7Toronto, ON Great location Steps away from the main public transit station What we...

  • Collab Renewals Specialist

    6 days ago

    Toronto, Canada Cisco Systems Full time

    Cisco is looking for a Collaboration Renewals Specialist to join our Collaboration Renewals Sales team. The team forms part of the Customer Success Sales organization which is one of Cisco’s fastest growing sales teams and is a talent engine for Cisco Sales with diverse and motivated teams that consistently delivering profitable growth. **What you’ll...