Scope Navigator, Information Technology

Company Bio
IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first
- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing At North York General, our team is making a world of difference.
Position Summary
Scope Navigator, Information Technology
The SCOPE Navigator leads the system navigation function of the SCOPE (Seamless Care Optimizing Patient Experience) program and collaborates with the members of the SCOPE interprofessional team and interdisciplinary supports in the North York community. This role provides leadership that helps planning, facilitate change, evaluate, and coordinate with all stakeholders. The Navigator serves as a single point of access for PCPs to access appropriate resources, and accomplishes this objective by triaging, assessing, planning, and communicating with the interdisciplinary team. Especially for complex patients who require care coordination across multiple sectors, the SCOPE Navigator will be the leader in developing individualized care plans with internal and external stakeholders to facilitate seamless care for PCPs and their patients.This position supports the hospital’s academic mandate to transform care through research and innovation, as SCOPE is an innovative program that acts as single point of access for PCPs to access a virtual interdisciplinary team. The program leverages innovation in virtual care and technology, aligning with the hospital’s mandate to transform care through innovation.
On a practical level, you will

Serve as a centralized point of access to connect PCPs with appropriate community, clinical and specialized supports for complex patients across the healthcare continuum

Use assessment skills to collect relevant patient information required for supporting care coordination for the patient

Assess the appropriateness of the call for SCOPE by using critical thinking skills (e.g., an emergent case that requires urgent medical attention versus non-emergent cases where the PCP’s patient can wait to be seen)

Triage calls appropriately by understanding the difference between cases that require General Internal Medicine support, Medical Imaging support, Palliative Care support, Mental Health and Addiction support, and other services

Navigate different clinics and departments in and out of the hospital to support PCPs with managing medical, functional, cognitive, and psychosocial conditions

Enhance workflow and communication pathways between hospital, primary care and community care and by identifying gaps in care, and then taking a leadership role to promote new seamless pathways that optimize patient care

**Qualifications**:
Regulated Allied health professional in good standing with the respected registered college.

Minimum 3 years of experience in the acute care or community setting.

Computer proficient and able to work remotely.

Relationship management with PCPs, the interdisciplinary team, specialists, community support service providers, North York based clinics and their administrative assistants

Strong knowledge of hospital/community resources.

Ability to problem solve and critically think through complex cases requiring multidisciplinary coordination.

3 years of experience in caring for persons living with chronic disease and mental health disorders preferred.

Bilingualism in French/English is an asset
What We Offer
Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Full Time Temporary Position of 12 months with 8 hour shifts, Days shifts in the Information Technology Department. We offer a highly competitive total compensation package which may include benefits, pension, vacation pay, or pay in lieu of benefits, when applicable. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca

**FOR EXTERNAL APPLICANTS ONLY**: As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.
How to Apply