Recovery Officer

6 days ago

Mississauga, Canada Pay2Day Full time

**Job description**

Are you looking for more than just a job? Do you enjoy being challenged while continuously developing your skill set? Do you want to work for a company that cares about its employees? If this sounds like you, we want to meet you We are a fun, outgoing, diverse and energetic team looking for individuals just like us to join our all-star lineup. Pay2Day is a rapidly growing company with endless opportunities for career advancement

**Your Role**:
As a Recovery Officer/Legal Admin, you will play a crucial role in our internal debt collection process. You will liaison between our business and our clients, and will be responsible for communicating directly with customers to collect outstanding debts. The role requires a high-level of customer service, problem-solving, and negotiation skills. You will also play a role as a Legal Administrator, communicating with our third-party partners. Professionalism, organization, and attention to detail will be a valuable asset in this part of the role. This position is an excellent opportunity for someone who is passionate, self-motivated and has the drive to succeed.

Your responsibilities will also include:

- Provide a customer-service focused approach to debt collection
- Establish effective financial counselling relationships with clients
- Offer solutions to assist clients with the payment of accounts
- Provide feedback and reports on your portfolio data
- Maintain confidentiality of all client accounts and information
- Communicate effectively with various departments and stakeholders
- Liaison with various third-party agencies to maximize debt recovery
- Complete all administrative tasks for clients in a third-party queue
- Maintain an organized system to manage various tasks and queues

What you bring to the role:

- 1-3 years of debt recovery experience; preferably in a financial setting
- 2-5 years of customer service experience
- Excellent verbal & written communication skills
- Analytical and problem-solving skills
- Exceptional negotiation and de-escalation skills
- Time management, follow-up, and organizational skills
- Open availability (some evenings and weekends are required)

**Note that this is a hybrid position, requiring you to be in person at 420 Ambassador Drive, Mississauga, 1-3 days a week.**

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- legal assistant: 3 years (preferred)

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