Animal Care Assistant

1 week ago

Waterloo, Canada Beechmount Animal Hospital Full time

**Job Overview**

**Responsibilities**

Responsibilities may include but are not limited to;
- admitting patients for appointments and recording vital signs accurately
- maintaining accurate records in patient files
- assisting veterinarians/technicians when needed in appointments both in exam rooms and in treatment area
- housekeeping duties such as laundry, tidying, vacuuming and mopping, and sanitization protocols
- answering phones in a timely fashion, and discussing with technicians, veterinarians or senior staff when necessary
- billing and invoicing clients, processing insurance claims, creating estimates and consent forms, as well as providing supplementary educational materials
- cleaning, packing and sterilizing surgery instruments properly
- scheduling appointments, processing specialty referrals, and checking in with clients for follow up care
- restraint of cats and dogs in a low-stress, compassionate manner
- filling medical prescriptions, food orders and unpacking daily orders
- maintaining inventory and cleanliness of exam rooms, surgery suite and treatment areas
- following directions dictated by technicians/senior staff and veterinarians
- Attending learning opportunities regarding patient care and treatment

**Qualifications**
- compassion and patience for all animals, especially those with fear and anxiety
- ability to handle and restrain patients in a calm, empathetic manner
- strong customer service skills
- effective time-management skills, ability to multi-task and/or prioritize task completion accordingly
- able to work as part of a team with the confidence to pursue tasks independently where appropriate
- strong interpersonal communication skills with both team members and clients
- physical ability to bend, kneel, and lift up to 40-50 lbs unassisted, as well as standing for long periods of time
- Willingness to learn, or existing proficiency in medical terminology and professional verbiage where appropriate

Please join us in making a positive impact in the lives of our canine and feline patients

**Job Types**: Full-time, Part-time

Pay: $16.55-$22.75 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Extended health care
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Veterinary: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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