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Service Advisor

2 weeks ago

Hamilton, Canada parkwaymotors Full time

Upper James Toyota | Service Advisor | Opened on 06/09/2025

**Upper James Toyota is seeking an Experienced Automotive Service Advisor**
- As our Service Advisor you will be working with customers to schedule service work and communicate any additional services needed. You will also handle the administrative and customer relations aspects of service department operations. Your main responsibility is to ensure every vehicle is running optimally or that our valued client has been offered the necessary work in order to achieve this goal.

**We Offer**:

- Salary range between $45,000 -**$75,000**earning potential
- Benefits package which includes Health, Dental, Life and Long-term Disability
- Reward high performance
- Great company culture
- Promotion from within
- A supportive management team

**Job Duties**:

- Greeting customers promptly, scheduling service appointments and receiving vehicle information.
- Listening to requests of the service desired and clearly explaining information on the repair order.
- Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
- Estimating the cost and time needed to do the repair, taking in to account the customer’s schedule.
- Handling customer complaints and maintaining high customer satisfaction standards
- Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work, explaining the work performed and the charges being billed.

**Qualifications**:

- Minimum three years Service Advisor experience
- Ability to work in a team environment
- Ability to multitask when dealing with more than one customer
- Previous Toyota experience as a Service Advisor **is a definite plus**
- Upper James Toyota is an equal opportunity employer and strives to ensure that its hiring process meets all AODA requirements. As such, we will provide reasonable accommodation for any applicant, as requested during the hiring process.
- #INNHLO