Customer Success Specialist

1 day ago

North York, Canada Snaile Inc. Full time

**Company Overview**

Snaile, Inc. is Canada's leading smart locker company, revolutionizing the way ecommerce deliveries are managed in apartments and condos. With a mission to enhance convenience and efficiency in parcel delivery, we are dedicated to providing innovative solutions that meet the growing demands of the ecommerce market.

**Summary**

We are seeking a Customer Success Specialist to join our dynamic team in Canada. In this role, you will be pivotal in ensuring our clients receive exceptional service and support, contributing to our mission of delivering seamless ecommerce experiences. Your expertise will help us maintain strong relationships with our customers and drive satisfaction.

**Primary Focus**:Managing accounts, ensuring client satisfaction, and providing training for optimal product usage.

**Responsibilities**
- Serve as the primary point of contact for a portfolio of property management accounts.
- Onboard new customers, guiding them through initial setup, configuration, and implementation of the platform.
- Deliver training sessions on the web-based software and hardware (virtually or in person)
- Travel to customer sites experiencing challenges for further training and assistance with resident/carrier adoption.
- Build strong relationships with each client to understand their goals and ensure long-term engagement.
- Monitor account health and proactively address signs of churn or dissatisfaction.
- Gather feedback from clients to help shape future product improvements and feature prioritization.
- Coordinate with Support and Product teams to resolve client concerns and advocate for customer needs.
- Track usage metrics and adoption trends to help clients get the most value out of the software.
- Identify upsell or expansion opportunities based on client needs and usage patterns.
- Support marketing initiatives by providing insights from customer interactions.
- Stay updated on industry trends to better serve our clients.

**Qualifications**
- Proven experience in customer success or account management roles.
- Strong project management skills with the ability to multitask effectively.
- Excellent communication skills, both verbal and written.
- Familiarity with CRM tools, preferably Zoho.
- Experience in SaaS environments is a plus.
- Analytical mindset with problem-solving abilities.
- Passion for delivering outstanding customer service.
- Multi-lingual considered an advantage.

**Job Types**: Full-time, Permanent

Pay: $50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site gym
- On-site parking
- Paid time off
- Vision care
- Work from home

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)
- Account management: 1 year (preferred)

**Language**:

- French (preferred)

**Location**:

- North York, ON (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: Hybrid remote in North York, ON

  • Customer Success Specialist

    1 day ago

    North York, Canada Wayne Safety Full time

    **Overview** The Customer Success Specialist position works together as a team, supporting a Sales Team Account Manager / territory reporting directly to the Director of Operations. The primary function of the Inside Sales Coordinator role is to achieve territorial targets thru a) customer telephone & E-mail contact, b) order and sample requirements, and c)...

  • Junior Customer Success Specialist

    12 hours ago

    North York, ON MN Y, Canada Snaile, Inc. Full time

    Company OverviewSnaile, Inc. is Canada's leading smart locker company, revolutionizing the way ecommerce deliveries are managed in apartments and condos. With a mission to enhance convenience and efficiency in parcel delivery, we are dedicated to providing innovative solutions that meet the growing demands of the ecommerce market.SummaryWe are seeking a...

  • Customer Success Manager

    2 weeks ago

    North York, Canada InfoFlo Print Full time

    We sell a SaaS software called InfoFlo Print. We are seeking a full-time customer support/success representative that will be training our customers over Zoom and answering their questions. This is a level-one support position. No coding experience is required but we do expect the person to be tech savvy. The rep will be able to pass level-two support...

  • Customer Success Manager

    6 days ago

    North York, Canada M3 Groupe Financier Full time

    **Job Title**: Customer Success Manager **Reports To**: Vice President, Sales and Market Intelligence **Location**: This role can be based in either Western Canada or the Toronto region. **About us** M3-Tech is a Fintech, proud to be part of the M3 Group and serving over 8500+ independent brokers providing $65+ Billion in mortgage origination. With...

  • Customs Specialist

    3 days ago

    North York, Canada Pantos Logistics Canada Inc. Full time

    **Job description** **Company Summary** Pantos Logistics Canada Inc. provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects. The company’s expertise includes custom brokerage, production, storage, and in-bound/out-bound via various modes of...

  • Customs Specialist

    7 days ago

    North York, Canada Pantos Logistics Canada Inc. Full time

    **Job Summary** As a Customs Team Part Manager, you will lead and manage a team of customs specialists to ensure the organization's compliance with customs laws and regulations. You will oversee daily operations, provide guidance and support to team members, and collaborate with other departments to optimize international trade processes. **Job Duties** -...

  • Customer Success Analyst

    4 days ago

    North York, Canada YuJa Inc. Full time

    YuJa is looking for talented individuals to work within our Toronto office and play a full-time role on our team. Our team is passionate, excited about growth opportunities, and very creative. We are looking for people who are like-minded in vision but also can contribute to the diverse thinking our team requires. With offices in the heart of Silicon...

  • Customer Support Specialist

    4 days ago

    North York, Canada Novalink Marketing Inc Full time

    As a **Customer Support Specialist**, you will be the primary point of contact for our customers, providing exceptional assistance and resolving inquiries in a timely, professional, and empathetic manner. Your role is essential to ensuring a positive customer experience by addressing concerns, answering questions, and guiding customers through product or...

  • Customer Success Specialist/administrative Assistant

    22 hours ago

    North York, Canada Straga Products Full time

    About the Role: Hours: 8:00am to 4:30pm, Monday through Friday. This is not a remote position and requires light customer service (2 hours) remote weekend coverage on a rotational basis. Duties and Responsibilities: - Attend to showroom inquiries, including customer pick-ups, in-store transactions, and phone calls - Provide top-notch customer service for...

  • Customer Success Manager

    7 days ago

    North Vancouver, Canada Intranet Connections Full time

    As an essential member of the **Customer Experience Team at IC**, this is one exciting opportunity! It’s also an extremely rewarding job, building close relationships, and proactively steering customers to greater outcomes in their work. **IC** focuses on customer centricity and works hard to connect people with the tools and resources they need to be...