Customer Success Manager
1 day ago
As an essential member of the **Customer Experience Team at IC**, this is one exciting opportunity It’s also an extremely rewarding job, building close relationships, and proactively steering customers to greater outcomes in their work. **IC** focuses on customer centricity and works hard to connect people with the tools and resources they need to be successful in their job, to connect with each other, with their organization, and drive productive and engaged workplaces. We are looking for an exceptional person to contribute to that success. What do we expect from you? It all comes down to helping people. You'll be balancing some support desk interactions (to forge relationships and support your own learning) with proactive engagement work. Check it out... **Role and Responsibilities** **1. Customer Project** Success Factors: - Achieve greater than 90% annual retention rate on assigned accounts - Engage with and take the lead on 50 accounts within 90 days - Establish intranet optimization plans with support from internal specialists - Conduct regular touchpoints bi-weekly with engaged accounts - Lead intranet onboarding projects start-to-finish within established timelines - Identify and support opportunities to expand platform use into new tools - Deliver value to customers that result in positive online reviews and case studies **2. Help Desk** Success Factors: - Solve up to 40 customer tickets monthly within 90 days - Ensure 100% of contacts & contact details are accurate in ZenDesk & Salesforce - First response to assigned tickets within 2 business hours - Achieve 98% or higher customer satisfaction rating - Work to solve tickets within or better than SLA - Help with incoming calls to support 100% customer connection rate - Proactively communicate on all tickets to ensure they are touched at least weekly - Conduct screen sharing sessions to troubleshoot and clarify STR - Produce short video walkthroughs to aid clients **IC** has been helping connect people at work for over 20 years. We have an established intranet software, a diverse customer base, with over 100,000 active users served globally across 20 different industries, including many recognizable brands. More recently we've established a broader IC platform focused on internal comms that brings multi-channel messaging, plus education & tools to support. We take pride in our work and relentlessly pursue making a real difference, for our customers and for our team. The IC advantage: - Good pay - salary range 50-66k - Excellent health & dental coverage - Employee family assistance program - Wellness initiatives (physical, mental) - Three weeks paid time off - Additional paid/bonus days (one-week equivalent) - Six paid sick days - Flexible/remote working arrangements - this is a Hybrid role - Virtual and in-person team events (culture committee) - Learning & dev support (avg $2k per person) - Fun culture - daily connection, care & recognitions **Salary**: $50,000.00-$66,000.00 per year Work Location: Hybrid remote in North Vancouver, BC V7M 3K1
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Customer Success Manager
1 week ago
North Vancouver, Canada Novarc Technologies Inc. Full time**About Novarc Technologies**: **Are you looking to join an industry leader and pioneer in the world of robotics and AI?** Novarc’s SWR has already won multiple industry awards, been featured in top publications, and generated significant revenue. Our diverse team consists of engineers, developers, technicians, welders and scientists who are designing and...
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Manager, Customer Success
1 day ago
Vancouver, Canada Absolute Software Full time**Who are you?** Reporting to the Director of Customer Success, as the Manager, Customer Success at Absolute, you are highly organized with excellent interpersonal skills and a passion for technology. You will provide leadership, mentorship and assistance to day-to-day operations. You will be responsible for leading a team of CSMs to drive customer loyalty...
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Customer Success Manager
1 day ago
Vancouver, Canada Planview Incorporated Full timeOverview: Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the...
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Customer Success Manager
3 weeks ago
Vancouver, Canada BlueOptima Full timeCustomer Success Manager Location: Vancouver, Canada Department Customer Success Company Description BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry leading objective metrics in software development. We enable large organisations to deliver better...
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Customer Success Manager
1 week ago
Vancouver, Canada BlueOptima Full timeCompany Description BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of...
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Customer Success Manager
2 weeks ago
Vancouver, Canada BlueOptima Full timeCompany Description BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of...
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Customer Success Manager
4 weeks ago
Vancouver, Canada Themis Solutions Inc. Full timeSummary: Clio is transforming how lawyers manage their practice, and we’re seeking a Customer Success Manager to join our Customer Success team in Vancouver, Calgary or Toronto. What your team does: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are...
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Customer Success Manager
3 weeks ago
Vancouver, Canada BlueOptima Full timeCompany Description BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of...
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Customer Success Manager
4 days ago
Vancouver, Canada BlueOptima Full timeCompany Description BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of...
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Customer Success Manager
2 weeks ago
Vancouver, Canada BlueOptima Full timeJob DescriptionWe are looking for an enthusiastic, outgoing and internationally-minded Customer Success Manager with an interest in technology, to manage and own your book of business of high value complex accounts, building strong relationships with our strategic enterprise clients and who can excel in a fast-changing organisation. Prior B2B strategic...
