Customer Success Manager
2 weeks ago
As an essential member of the **Customer Experience Team at IC**, this is one exciting opportunity It’s also an extremely rewarding job, building close relationships, and proactively steering customers to greater outcomes in their work. **IC** focuses on customer centricity and works hard to connect people with the tools and resources they need to be successful in their job, to connect with each other, with their organization, and drive productive and engaged workplaces. We are looking for an exceptional person to contribute to that success. What do we expect from you? It all comes down to helping people. You'll be balancing some support desk interactions (to forge relationships and support your own learning) with proactive engagement work. Check it out... **Role and Responsibilities** **1. Customer Project** Success Factors: - Achieve greater than 90% annual retention rate on assigned accounts - Engage with and take the lead on 50 accounts within 90 days - Establish intranet optimization plans with support from internal specialists - Conduct regular touchpoints bi-weekly with engaged accounts - Lead intranet onboarding projects start-to-finish within established timelines - Identify and support opportunities to expand platform use into new tools - Deliver value to customers that result in positive online reviews and case studies **2. Help Desk** Success Factors: - Solve up to 40 customer tickets monthly within 90 days - Ensure 100% of contacts & contact details are accurate in ZenDesk & Salesforce - First response to assigned tickets within 2 business hours - Achieve 98% or higher customer satisfaction rating - Work to solve tickets within or better than SLA - Help with incoming calls to support 100% customer connection rate - Proactively communicate on all tickets to ensure they are touched at least weekly - Conduct screen sharing sessions to troubleshoot and clarify STR - Produce short video walkthroughs to aid clients **IC** has been helping connect people at work for over 20 years. We have an established intranet software, a diverse customer base, with over 100,000 active users served globally across 20 different industries, including many recognizable brands. More recently we've established a broader IC platform focused on internal comms that brings multi-channel messaging, plus education & tools to support. We take pride in our work and relentlessly pursue making a real difference, for our customers and for our team. The IC advantage: - Good pay - salary range 50-66k - Excellent health & dental coverage - Employee family assistance program - Wellness initiatives (physical, mental) - Three weeks paid time off - Additional paid/bonus days (one-week equivalent) - Six paid sick days - Flexible/remote working arrangements - this is a Hybrid role - Virtual and in-person team events (culture committee) - Learning & dev support (avg $2k per person) - Fun culture - daily connection, care & recognitions **Salary**: $50,000.00-$66,000.00 per year Work Location: Hybrid remote in North Vancouver, BC V7M 3K1
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Customer Success Manager
4 days ago
North York, Canada Brydon Gama Full time**Job Title**: Customer Success Manager (Hybrid) **Department**: Technical Services - Customer Success Management **Employment Type**: Full-Time **Work Arrangement**: Hybrid **About Us**: Brydon Gama partners with leading organizations to deliver innovative IT managed services and customer success solutions. We are hiring a **Customer Success Manager** to...
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Customer Success Manager
4 days ago
Vancouver, Canada Woosender Inc Full time**About Woosender**: WooSender is a fast-growing SaaS company founded by 2 marketing experts to combine business sales and communication into a single unified platform. Our sales, communication & automation platform empowers SMEs to launch communication campaigns, automate, increase conversation, and get more sales using AI in a way that nobody else does...
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Manager, Customer Success
2 weeks ago
Vancouver, Canada Absolute Software Full time**Who are you?** Reporting to the Director of Customer Success, as the Manager, Customer Success at Absolute, you are highly organized with excellent interpersonal skills and a passion for technology. You will provide leadership, mentorship and assistance to day-to-day operations. You will be responsible for leading a team of CSMs to drive customer loyalty...
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Manager, Customer Success
4 days ago
Vancouver, Canada Absolute Software Full time**Who are you?** Reporting to the Director of Customer Success, as the Manager, Customer Success at Absolute, you are highly organized with excellent interpersonal skills and a passion for technology. You will provide leadership, mentorship and assistance to day-to-day operations. You will be responsible for leading a team of CSMs to drive customer loyalty...
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Manager, Customer Success
2 weeks ago
Vancouver, Canada Traction Rec Full time**_*_**_ _**_This role can be done remotely from anywhere in Canada*_** We’re looking for a** Manager, Customer Success** to join our team and be part of our next stage of growth. Our Manager, Customer Success works with customers to maximize their return on investment in Traction Rec’s products by providing day to day operational support, guidance on...
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Customer Success Manager
2 weeks ago
Vancouver, Canada Planview Incorporated Full timeOverview: Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the...
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Customer Success Manager
2 weeks ago
Vancouver, Canada School Result Full timeCustomer Success Manager – $76,500–$103,500 CAD | Full-Time Overview Clio is hiring a Customer Success Manager to join its dynamic team in Vancouver, Calgary, or Toronto. This is a full-time hybrid role offering a competitive salary, generous benefits, and the opportunity to make a meaningful impact in the legal tech space. If you're passionate about...
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Customer Success Manager
4 days ago
Vancouver, Canada Ten Thousand Coffees Full timeWe’re Ten Thousand Coffees (10KC) and we unlock opportunity through meaningful connections. 10KC is a talent experience platform for inclusive mentoring, connectivity and skills development that is designed for the new world of work. 200+ organizations use our all-in-one platform to connect, develop and engage their employees. Our clients include Fortune...
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Customer Success Manager
2 weeks ago
Vancouver, Canada Themis Solutions Inc. Full timeSummary: Clio is transforming how lawyers manage their practice, and we’re seeking a Customer Success Manager to join our Customer Success team in Vancouver, Calgary or Toronto. What your team does: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are...
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Customer Success Manager
2 weeks ago
Vancouver, Canada West X Business Solutions Full time**Company Overview**: We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...
