Operations Co-ordinator

The CanCap Group (“CanCap”) is a privately-owned Canadian Financial Services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries.

We are currently looking for an experienced individual with exceptional multi-tasking and interpersonal skills to join our Mississauga based Operations team.

**What your day and week could look like**:
Working closely with the Senior Manager of Operations, the Operations Coordinator plays a key role in fulfilling time-sensitive financial transaction processing. This includes:

- Payment posting, NSF processing and handling of daily banking files
- Handling incoming mail and courier items for multiple lines of business
- Depositing cheques through electronic deposit process, and tracking of cheques received
- Handling pay-out requests and letter of lien release
- Investigating missing pay-out cheques, or unapplied payments
- Unwinding deals and Clawbacks (Dealer reserve and quality bonus).
- Administration and release of vehicle lien registrations.
- Answering incoming calls from dealer base and sales team to provide customer service as needed.
- Ensuring that all company policies and government guidelines are respected throughout the workflow process
- Managing daily reports in excel form and tracking SLA.
- Completing file audits of funded deals
- Creating and maintaining process documentation
- Other tasks as required.

**What you bring**:

- Two (2) to five (5) years financial services processing experience or a combination of education and/or customer service experience
- Fluent ability to communicate business information in English.
- Supreme satisfaction in achieving a high degree of accuracy within a fast-paced environment. Good attention to detail is essential to being successful in this role.
- Ability to juggle competing priorities with a sense of urgency, while remaining calm and controlled in the face of challenges.
- Confident at problem solving, negotiating, and common-sense decision making.
- Motivation and drive towards continuous learning and growth within your role and the company
- Dedicated team player who takes pride in assisting and supporting others.
- Ability to be adaptable to changes in priorities, duties and processes.
- Upbeat and results-oriented team contributor.
- Dependability, self-motivation, and personal accountability.
- Able to work in office, at Mississauga location.
- Accomplished user with Excel, Word, and Outlook

**What you can expect from us**

Our Employee Experience is aimed at supporting and inspiring our talented team through:

- A passionate team dedicated to the support and empowerment of others.
- An environment where creative, innovative thinking is encouraged.
- Regular touch points geared to assist in your success in this role.

**Additional Information**
- This is a hybrid role that will be set-up for in office and remote work. You will be required to work 1-2 days of the week at our main office in Mississauga or Downtown Toronto. The remaining days will be work from home. This may be adjusted at any time at the discretion of CanCap with reasonable notice.
- All interviews will be conducted virtually using Microsoft Teams.

**Next Steps**

CanCap Group is an equal opportunity employer and values diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Mississauga, ON