Account Administrator I

2 weeks ago

Spruce Grove, Canada Drayden Insurance Ltd. Full time

**Account Administrator** I** (Reception)**

As an Account Administrator you are responsible for greeting walk-in clients and callers in a friendly and courteous manner. You will build strong lasting relationships with our clients by demonstrating respect, professionalism and ethics in every encounter.

This is a **part-time** position. For the first 90 days, during the onboarding and training period, you will be required to work **8:30am to 5pm Monday to Friday**. Following this period, the scheduled shift will change to **10:00 AM - 3:00 PM Monday to Friday with a 30 minute lunch.**

**Responsibilities**
- Ensure the needs of customers are being met through superior customer service
- Answer telecommunications system and direct calls accordingly
- Process client payments according to the needs of the Insurance Company and policies
- Verify client documents for accuracy and follow up on any discrepancies
- Process insurance policies and documents following Drayden's workflows
- Follow up on outstanding matters with insurance companies
- Keep a safe and clean reception area by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed

**Your Unique Talents**
- You have great verbal and written communication skills, along with listening abilities
- You conduct a level of professionalism that represents the face of the company
- You are customer service focused and quickly able to adapt to meet client’s needs
- You initiate and problem solve in difficult situations
- You obtain strong organization, prioritization, and time managements skills
- You show great attention to detail and are strongly focused.
- You have administrative or accounting experience in previous jobs, education or hobbies
- You are proficient with Microsoft Office suite (Excel, Word), with data entry speed of 45 wpm
- You are dependable, and ethical
- Previous insurance experience is considered an asset

**Your Values Align with Ours**
- Integrity - You act with honesty and professionalism. You treat clients and co-workers with respect and fairness
- Client Relationships - You have the desire to deliver exceptional client service
- Career Growth - You are motivated to learn and grow your career with our encouragement and support
- Embrace Progressive Change - You are an ‘ideas’ person and can adapt easily to change
- Teamwork - You work together with others to achieve goals
- Community - You support communities by being involved

**About Drayden**

We are an independently-owned insurance brokerage and registry service and have deep roots in the Alberta communities we have served since 1965. By employing over 170 people in those communities, we contribute significantly to their economies, and support local charities through our giving programs, as well as through volunteer work. Our knowledgeable employees deeply understand the needs our clients translating to long lasting client relationships. Our network of industry partners provides our clients a wide range of coverages that’s best for them individually or for their business.

We offer a great place to work and provide a competitive salary with bonus incentives.

**Benefits**:

- Employee assistance program
- RRSP match
- Health Spending Account
- Wellness program

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