Cell Phone Repair Shop Assistant Manager

1 week ago

Calgary, Canada YYCrepairs inc. Full time

This is a full-time position with room to grow to a manager. The Assistant manager rule is to help manage the front end of the store and dealing with clientele. Assistant manager works as part of a repair team or alone at less busy time that tackles a variety of repairs including mobile devices, tablets, laptops, and other portable electronics as well as shipping, cleaning and other duties around the shop.
- Knowledge and passion for the tech industry
- Excellent technical, problem solving, and analytical skills
- Time management skills with an ability to make decisions quickly
- An aptitude for acquiring skills with an eagerness to learn and perform all tasks around the shop
- Proficient in Apple iOS, Mac OS, Android, and Windows OS
- Ability to work flexible hours, as work hours will be based on business needs

**Responsibilities**:

- Serve customers and deliver exceptional service throughout using our point of sale system, engaging in lifestyle and needs-based conversations, and communicating repair solutions and estimates;
- Identify needs and provide tailored recommendations for repairs, accessories, and additional services at the point of first and last contact, ensuring you are always committed to converting the conversation into an opportunity for a sale or store visit;
- Diagnosing and performing repairs on various electronics (i.e. computers, tablets, smartphones, televisions, game consoles, etc.) that meet or exceed YYC repairs quality standards;
- Update and educate customers on complex repairs processes and repair statuses using digital messaging services and/or by phone.
- Shipping and packaging online orders as well as responding to messages, Return requests and other cases.
- Open and close duties, as well as regular cleaning and dusting.

Basic Qualifications:

- Proven customer service skills, as well and excellent communication skills;
- Minimum 3 years experience in cellphone repairs as well as Digital literacy across a broad range of devices (i.e., Game consoles, tablets, laptops, etc.)
- Eagerness to learn and determination to succeed;
- Passion to work in a fast-paced environment;
Growth:

- The company is experiencing aggressive growth, opening a new store by Sep 2024 and will be in need of leaders to help navigate through certain problems and help manage the new store. This is a very exciting position for someone looking to grow with a small company aiming to make a big impact in Canada and North America. We offer a culture that is built on mentor-ship, accountability, and learning.

**Job Types**: Full-time, Permanent

Pay: $17.00-$19.00 per hour

Expected hours: 36 - 44 per week

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Professional Phone Repair: 2 years (required)

Work Location: In person

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