Interpretive Sales Agent

1 week ago

Lake Louise, Canada The Lake Louise Ski Area Ltd Full time

**Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views**

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

**At present some of our Employee Perks include**:

- LLSR Summer lift pass
- Free employee transportation from the resort to Lake Louise Village
- Food and Beverage discounts at designated cafeterias and restaurants
- Retail store discounts
- Staff rates at Skoki Backcountry Lodge
- Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
- Employee recognition programs
- Long Service Award programs
- Opportunity for educational growth and development
- Optional subsidized staff housing for full-time employees
- Awesome Staff events, activities, and team building events throughout the season
- RRSP matching contribution depending on length of service
- Extended health care plan depending on length of service
- Year-round employees may be eligible for spousal and family passes

The role of the Interpretive Sales Agent is engage with potential customers at the resort in an interactive manner in order to educate the guest on our product offering, and capitalize on sales opportunities wherever possible. With the use of interpretive props and sales promotions, the Interpretive Sales Agent will focus solely on promoting the gondola & other resort offerings, while working closely with our Guest Services and Marketing teams to reach sales targets.

**Responsibilities**:

- Engage with guests in order to increase guest knowledge of gondola product & operation
- Presenting to a public audience with limited interpretive props both indoors and outdoors
- Coordinate The Wildlife Interpretive Centre operations, with special attention to cleanliness
- Meet sales targets consistently
- Efficient use of sales & POS systems in order to create a seamless path to purchase experience for the guest
- Ensure positive guest experience through interaction & providing local knowledge as required
- Assist the Guest Services team as a Guest Services Attendant when/where required (high likelihood)

**Job Requirements/Qualifications**:

- Previous customer service/sales experience required
- Service oriented: able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Be able to engage enthusiastically with large groups of people
- Self-motivated, with the ability to work with a team, as well as independently
- Reliable, flexible, outgoing and enthusiastic
- Ability to analyze and interpret the needs of guests and offer the appropriate information required
- Able to respond quickly in a dynamic and changing environment
- Familiarity with or willingness to learn about the Lake Louise & greater Banff National Park area, as well as local wildlife and history considered an asset
- Fluency or working knowledge of other languages is considered an asset
- A Police Background Check from your home country or province will be required upon commencement of employment

**Work Schedule**:
5 days on/2 days off

**Dress Code**:
Uniform shirt provided at cost, black pants and comfortable shoes in accordance with appearance policy

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