Technical Support Specialist

2 weeks ago


Burnaby, Canada Beckhoff Automation Full time

**About Beckhoff**:
Beckhoff Automation is a fast-growing manufacturer of industrial automation solutions, specializing in PC-based controls. The company generated revenues of 1.182 billion euros globally during fiscal year 2021. Our product range covers industrial PCs, I/O and fieldbus components, drive technology, industrial automation software as well as control cabinet-free automation. Product ranges that can be used as separate components or integrated into a complete and mutually compatible control system are available for all sectors. With representation in more than 75 countries, Beckhoff is well positioned to provide outstanding global sales support and service to its customers.

**About the Job**:
**Responsibilities**:

- respond to customer technical inquiries efficiently, professionally and with confidence
- develop professional automation system quotations by understanding and interpreting customer technical requirements in coordination with internal resources e.g., Sales, Application Engineering and Product Specialists
- provide first-line technical support for Beckhoff’s PC-based control technology including TwinCAT 3 software, system hardware and advanced motion control systems
- prioritize incoming requests, escalate problems when required or appropriate
- build and maintain a high level of knowledge of Beckhoff Automation products and related technologies
- participate in on-call support on rotation to triage and troubleshoot after hours service requests
- other duties and special projects as assigned

**Qualifications**:

- Bachelor or Technologist degree in Engineering or related technical field; or equivalent combination of education and experience. Recent graduates welcome.
- an understanding of industrial automation hardware and software
- self-starter with a results driven personality
- strong analytical and reasoning skills
- ability to work in a high stress environment while maintaining professionalism
- excellent written and oral communication skills with the ability to present to customers and/or departmental meetings

**Benefits**:

- exciting tasks in an international environment at the technology leader in industrial automation
- a future-proof job with an economically sound global player
- all advantages of an owner-managed family company
- freedom for personal expansion and professional development

**Job Types**: Full-time, Permanent

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Work Location: One location



  • Burnaby, Canada Adaptive Technical Inc. Full time

    Support Desk Specialist Adaptive Technical has an exciting opportunity to join our team and gain experience with a medium sized organization. We are seeking a Support Desk Specialist to provide our customers across the Lower Mainland with operational and technical support. Reporting to the Customer Service Manager, the Support Desk Specialist will maintain...


  • Burnaby, Canada Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of...


  • Burnaby, British Columbia, Canada Fortinet Full time

    DescriptionJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the...


  • Burnaby, Canada IBC Technologies Inc. Full time

    **Position Title: Technical Support Specialist** - **Are you fueled by the thrill of solving problems and the satisfaction of turning customers' worries into smiles?**_ We have an opportunity for you to do just that! As a Technical Support Specialist at our company, you will be a crucial part of our mission to deliver outstanding technical support to both...


  • Burnaby, Canada Fortinet Full time

    Fortinet is looking for a Technical Support Specialist - Endpoint Solutions to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...


  • Burnaby, Canada Gulf and Fraser Fishermen CU Full time

    **Why G&F?** - Drive, contribute, grow - together._ At G&F, you have the opportunity to drive, develop and further your career alongside a team of passionate, empowered and engaged fellow professionals. G&F is proud to offer a caring, open-minded culture that encourages community involvement where you can contribute to causes that are important to you. You...


  • Burnaby, British Columbia, Canada Netdigix Systems Inc Full time

    Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting in Vancouver and the Lower Mainland. We are committed to technical innovation, exceptional client relationships, and fostering a workplace culture where talent thrives. Our team works extensively within Managed Service Provider (MSP) environments,...


  • Burnaby, Canada Netdigix Systems Inc Full time

    **IT Technical Specialist** **Department**: IT **Reports to**: CEO/Owner Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting in Vancouver and the Lower Mainland. As the IT Technical Specialist, you will be instrumental in managing technical relationships with clients, ensuring high levels of client...


  • Burnaby, Canada Xplor Full time

    **Company Description** Take a seat on the rocket ship and join us as **Technical Support Specialist** to help people succeed across the world. We’re a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers and doing what they...


  • Burnaby, Canada Netdigix Systems Inc Full time

    **Department**: IT **Reports to**: CEO/Owner Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting in Vancouver and the Lower Mainland. As the IT Technical Specialist, you will be instrumental in managing technical relationships with clients, ensuring high levels of client satisfaction, and driving technical...