Expression of Interest

3 days ago

St Catharines, Canada District School Board of Niagara Full time

**DISTRICT SCHOOL BOARD OF NIAGARA**

**EXPRESSION OF INTEREST**

**Help Desk Analyst**

**Education Centre - Tech Services**

**One (1) Temporary/Term Position**

**40 Hours per Week; 12 month Position**

The function of this temporary position include (but are not limited to):

- Maintain Topdesk Knowledge base and create Topdesk workflow and change order processes
- Modify Topdesk to enhance IT Dept processes & enhance workflows with other DSBN departments. Integrate Topdesk with other systems using vendor provided API functions.
- Implement & deploy new Topdesk modules and feature sets
- Create and integrate web forms to be used with Topdesk modules
- Administration of user accounts between sites and password resets when required
- Liaise and support Board administrators/teaching staff/Education Centre staff/satellite offices - and provide remote/onsite technical support to maintain, identify, research, respond to alerts and resolve technical problems with computers, peripherals, network infrastructure, computer labs, wireless technology and Board approved hardware/software solutions
- Service call management including detailed documentation of problem resolution using Topdesk Service Desk software, department sign out system, Microsoft Teams and other communication tools as required
- Prepare computer systems for deployment, software installation, and setup of new technology for Board sites
- Installation/setup/teardown of AV equipment, conference phones and computer systems within the Education Centre
- Providing service and support for VoIP to end users; including extension additions or changes, and providing training to staff using VoIP
- Collaboration with team members to ensure work is fairly distributed and deadlines are being met
- Travel to other board sites may be required
- Other duties as assigned

**Skills, Qualifications and Education Requirements**
- Minimum of (3) years related experience, preferably within a K-12 educational environment, performing Helpdesk support activities
- Minimum 3-year college diploma/degree in Computer studies, Information Technology or Computer Science related fields or equivalent work experience
- A valid driver’s license is required, along with the ability to travel to schools, offices and offsite locations as required.
- Ladder climbing may be required at times, along with lifting/moving/setup of equipment
- Excellent learning, communication and organizational skills. Professionalism and client-focused service is essential

**Reason(s) for Posting** - Temporary backfill.

**Land Acknowledgement**

The land on which we gather is the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum agreement. Today this gathering place is home to many First Nations, Métis, and Inuit peoples and acknowledging this reminds us that our great standard of living is directly related to the resources and friendship of Indigenous people.

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