Call Centre Team Lead

4 days ago

Edmonton, Canada The Brick Full time

Is this job for you?: If you've been looking to join a team that values your energy and talents, offers multiple career paths, and provides you with continuous development opportunities, you’ve found it Since 1971, The Brick has been led by visionary men and women who have embraced each business opportunity with the drive for success. We want you to join our winning team and experience **The Brick Way** The Brick assist customers and address concerns related to warranty and repair and overall customer satisfaction. As the **Team Lead**, you will set an example by providing superior service to our customers, and by providing guidance to other agents as required. You are team-oriented, diligent, and act as a role model to those around you. **Responsibilities**: - Provide courteous, prompt and professional service to customers over the phone with the goal of resolving customer questions and concerns during the first contact - Work with employees and management in our stores to ensure that customer concerns are addressed in the most efficient manner - Follow up with customers to identify and support their needs - Offer value-added solutions and promote customer loyalty by providing exceptional customer support - Provide guidance and support to other agents as needed - Maintain up to date knowledge of new policies, procedures and products - Process routine clerical transactions in between calls Qualifications: - Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset but not a requirement. - Previous experience in a call centre or customer service environment required - Flexibility to work a variety of shifts, including evenings and weekends, as required - A passion for providing exceptional customer service - Strong organizational and multi-tasking skills - Attention to detail - Ability to work in a team oriented environment - Proficient PC and keyboarding skills (Word, Excel, Outlook/Webmail) Why Transglobal: - Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family - Competitive pay - Paid training - Career progression program - Employee discounts & Personal "Paid" days off - Recognition, incentives, prizes and giveaways Be a part of Canada’s largest home furnishings retailer We welcome all abilities to apply. We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

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