Executive Manager

We’re Hiring
Executive Manager - Publisher Relations
Toronto, Montreal, Vancouver

Full-time
Hybrid

WHO WE ARE
SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents more than 180,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us

OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM

WHY WORK WITH US?
- Make a difference by supporting and collaborating with a vibrant and creative community
- Enjoy many options for workplace flexibility and work-life balance
- Get involved in the rapidly changing creative space
- Advocate for and empower the creative community
- Together, we’ll help music creators earn more income and make a living

WHAT WE OFFER
- 35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based)
- Twelve paid sick days annually (including five personal days)
- Virtual My Wellness program, including access to SOCAN fitness facility (Toronto based)
- Annual Performance Incentive bonus (dependent on a personal and company performance)
- Defined contribution Pension Plan,
- Comprehensive, health and dental benefits program
- Inclusive and collaborative working environment

ABOUT THE ROLE
SOCAN's success is based on its ability to respond effectively and flawlessly to the demands and expectations of its members, including publishers. To contribute to this strategic objective, we are looking for an expert who will have the experience to ensure that the organization understands the needs of publishers and collaborates in the implementation of services that will meet these needs. This resource will work within the Membership department, under the direction of the CMO, and will collaborate with the membership management team, as well as with the account executives and call center agents. The role will be first and foremost operational, but also strategic. He/she will be expected to proactively maintain excellent relationships with publishers. Finally, the Executive Manager-Publisher Relations will maintain an industry watch for this customer segmentation.

WHAT YOU’LL DO / KEY RESPONSIBILITIES
- Refine our understanding of what publishers are looking for in terms of services and what their priorities are
- Act as an internal representative of the publishers and explain when and why what we deliver as a service meets the publishers' needs or if adjustments are required
- Contribute to the implementation of countermeasures if they are not
- Work as a team, including other departments, to implement countermeasures
- Oversee correspondence between SOCAN and publishers, and is the highest level of SOCAN escalation for all publisher members
- Work operationally with the Queries, Agents, or Account Executives teams to satisfactorily resolve any issues that require his/her intervention
- Maintain an industry watch
- Maybe be called upon by the Communications Department for expertise when the time comes to communicate directly with publishers

WHAT YOU WILL BRING / QUALIFICATIONS & EXPERIENCE

EDUCATION / EXPERIENCE
- Experience working in the entertainment/music industry
- Work experience with a publisher (in-house), preferred
- Post-secondary education in a related field or an equivalent combination of education and experience, preferred
- Bilingual in English and French, preferred

COMPETENCIES
- Knowledge and expertise in handling publishing agreements and administration - ‘’knows how to speak publisher’’
- Excellent communication skills in English (oral/written)
- Excellent interpersonal skills with an emphasis on customer service
- Superior telephone manners, including good telephone etiquette, voice quality, diction, and articulation
- Superior listening skills
- Knowledge of the music industry
- Knowledge of local music scene and ecosystem
- Knowledge of SOCAN

ATTRIBUTES
- Communicator
- Relationship Builder
- Service Oriented
- Results Oriented
- Analytical
- Adaptable/flexible
- Teamwork
- Initiative
- Emotional Intelligence and Resilience

**ACCESSIBILITY & ACCOMODATION**:
EQUAL EMPLOYMENT OPPORTUNITY
SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

HOW TO APPLY

LI-DNI