System Specialist

7 days ago

Ajax, Canada H&M Group Full time

Company Description As one of the world’s largest fashion companies with more than 171,000 employees worldwide, H&M is an exciting and dynamic place to pursue a career within the fashion industry. Our business concept is to offer fashion and quality at the best price in a sustainable way and with our fast expansion we are always looking for new talents. Would you like to be part of our team? H&M Group comprises of nine independent brands: H&M, COS, Weekday, Monki, H&M Home, & Other Stories, ARKET and Afound. We have over 4,900 stores across more than 73 markets worldwide. Our values reflect the heart and soul of H&M. They define what it takes to work here and how we do things. When we interact with colleagues and customers around the world, our values help us develop and grow. We want to be at the forefront of both fashion and sustainability. Our employees play a key role and can contribute to more sustainable fashion, today and in the future. **Job Description**: - **Ensure well-functioning WHM & overarching WH Control System**: - ** Support DC operations**: - ** Monitor system functionality and new system functionality developments, incl. interfaces WMS, WCS and PLC**: - **Communicate change requests **from end users to Regional Sales & Ops - ** Maximize operational excellence, quality and efficiency by educating end users in the IT system functionality**: - ** Distribute & translate release notes **and inform/ ensure training of users in the new functionality of a release - ** Ensure all systems work as expected and are used correctly **to aspire best service to the stores and to secure that business is not interrupted - ** Ensure an effective and efficient incident management, **when needed (e.g. participate in "bridge calls", Incident reporting) - ** Ensure high quality level of all decided IT system related procedures and correct implementation**: - ** Ensure training of end users (training conducted by Advanced Users, if exist) in the departments in new systems and functionalities**: - ** Align release waves and system down time with key stake holders, **i.e. DC management, sales etc. - ** Ensure training of team leaders **on any basic new functionality **Qualifications**: - 1-2 years system management or department level logistics management experience preferred - Preferably at least one year in Distribution Center Operations in a high volume, high SKU replenish and pick environment - ** Strong expertise in DC-level technology infrastructure, WMS, WCS and supplementing systems experience**: - **Functional competencies for supporting technology and system-related** operations and incidents - ** Proactivity in problem-solving and hands-on attitude to resolving incidents**: - ** Ability to understand system features and updates **within a given time frame as well as ability for knowledge transfer Additional Information All your information will be kept confidential according to EEO guidelines.

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