Specialist, Customer Relations Centre

4 days ago

Montréal QC, Canada Scotiabank Full time

Requisition ID: 207233 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **The Specialist, Customer Relations Centre will have the opportunity to**: - Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers (mainly Advisors and Associates) with resolution of issues regarding accounts and related transactions. - Collaborate with members of the team and act as a liaison between clients and other Dynamic Centres of Excellence - Analyze accounts, determine, and initiate appropriate follow-up and respond to customers’ needs. - Strive to exceed qualitative and quantitative performance standards set by the department daily in an inbound call-center environment. - Maintain familiarity with policies and procedures of the department and the Centres of Excellence. - Work on special projects as required. **What’s in it for you**: - Be part of an industry recognized leader in the wealth management business. - Be rewarded with our highly competitive compensation package. - Be a participant in a variety of community involvement programs. **Skills and Experience**: - University degree in Finance or related studies (strong asset) - Knowledge of MS Office and industry databases (i.e. iFast) - CSC/ IFIC certification is a definite asset. - Ability to work independently and cooperatively as a team. - Ability to listen, understand and handle customer inquiries, problems, or complaints in a timely manner. - Excellent organizational and analytical skills. - Good problem-solving, flexibility, change management and time management skills. Excellent customer service and communication skills in English and French. **Hours of operation**: January 1st to April 30th - Monday to Friday 8am-8pm May 1st to December 31st - Monday to Thursday 8am-8pm and Friday 8am-6pm. In accordance with the language needs assessment conducted by Scotiabank, the selected individual must be able to communicate in English, in addition to French, as they will closely collaborate with other corporate groups primarily working in English. Location(s): Canada : Quebec : Montreal Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

  • Specialist, Customer Relations Centre

    1 week ago

    Montréal, QC, Canada Scotiabank Full time

    **Requisition ID**: 203244 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • Specialist, Customer Relations Centre

    2 days ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 158573 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Specialist, Customer Relations Centre will have the opportunity to: - Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers...

  • Specialist, Customer Relations Centre

    1 week ago

    Montréal, Canada Scotiabank Full time

    **Requisition ID**: 182861 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • Specialist, Customer Relations Centre

    4 days ago

    Montréal, Canada Scotiabank Full time

    **Requisition ID**: 130130 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • Bilingual Specialist, Customer Relations Centre

    4 days ago

    Montréal, Canada Scotiabank Full time

    **Requisition ID**: 182861 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • Spécialiste Relation Client

    4 days ago

    Montréal, Canada Automotive Data Solutions Full time

    _Scroll down for ENGLISH version_ **Qui sommes-nous ?** Nous sommes en croissance continue et donc sommes à la recherche d’un(e) **Spécialiste en relation client**qui relèvera du Responsable des opérations commerciales. La personne travaillera en proche collaboration avec nos revendeurs et nos équipes internes (département comptabilité,...

  • Donor Relations Specialist

    1 week ago

    Montréal, QC HE A, Canada Coptic Orphans Full time $45,000 - $65,000 per year

    Donor Relations Specialist - Montreal, CanadaPurpose of the JobThe Donor Relations Specialist is one of the first and most important points of contact for Coptic Orphans' stakeholders. The incumbent records and maintains donor data, ensuring accurate processing of donations, handling sponsorships, and responding to donor inquiries. This role provides...

  • Learning Specialist

    4 days ago

    Montréal, Canada LifeWorks Full time

    Build a meaningful career At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting...

  • Spécialiste, Centre de Relation Clients

    4 days ago

    Montréal, QC, Canada Banque Scotia Full time

    Numéro de la demande: 207233 Joignez une équipe gagnante, engagée et axée sur les résultats qui évolue dans une culture inclusive et de haut rendement. **Le Spécialiste, Centre de relations clients aura l'opportunité de**: - Interagir avec les clients par téléphone pour fournir un service client efficace en réponse aux demandes de...

  • Spécialiste, Centre de Relation Clients

    1 week ago

    Montréal, QC, Canada Banque Scotia Full time

    DFJ **Numéro de la demande**: 203244 Fonds Dynamique est une filiale en propriété exclusive de La Banque de Nouvelle-Écosse, dont le siège social se trouve à Toronto. Dynamique a vu le jour en 1957 lors de la formation d’un petit club d’investissement. Faisant œuvre de pionnière, Fonds Dynamique fournissait déjà au grand public des conseils...