Customer Service Specialist
1 week ago
Customer Service Specialist (Facilitator)-Bilingual (FR/EN) We are currently hiring a full-time Facilitators based out of Calgary Airport. **Why Paladin?** **Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.** - You receive top industry wages - You have the opportunity to advance and grow your career - You receive comprehensive benefits **What do Facilitators do?** **With your commitment to providing exceptional customer service and ability to communicate in both English and French, you will support a positive passenger experience by**: - Proactively identifying opportunities to assist passengers through the screening process - Understanding and communicating CATSA Standard Operating Procedures (SOP’S) to passengers in both English and French - Utilizing your bilingual (French/English) skills to communicate with passengers throughout the entire screening process in the passengers preferred language - Providing support to passengers who require assistance due to special needs such as mobility or hearing/vision loss - Offering physical support of passenger belongings where required - Understanding the screening process for passengers travelling with sacred or spiritual items and ensuring the screening process is accommodated in accordance with CATSA SOP - Liaising closely with the checkpoint team of Screening Officers and Managers to deliver exceptional customer service - Building, maintaining and delivering understanding of diversity and inclusion principles and cultural awareness **What you bring to PASS**: - Demonstrated experience working in a fast-paced customer facing role for a minimum of 1 year - Fluent and French and English - Experience working under pressure in a heavily regulated environment - Exceptional ability to communicate simply, clearly and effectively with diplomacy - Ability to deliver exceptional customer service while demonstrating empathy and active listening skills - Ability to understand and describe the screening process to passengers as required - Experience adapting to customer needs and providing effective solutions or options where appropriate - Experience or knowledge of Accessible Transportation for Persons with Disabilities Regulations (ATPDR), Official Languages Act (OLA), American Sign Language (ASL), and familiarity with principals of diversity and inclusion / cultural awareness are all considered to be strong assets - Physical ability to support passengers with reduced mobility and their belongings - Physically able to stand and walk for extended periods - High School Diploma/GED - 18 years or older - Canadian Citizen or Permanent Resident - Ability to obtain Transport Security Clearance and other advanced clearances as required - Open availability to work any required shift in a 365, 24/7 environment PASS2 The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions" Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer
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Customer Service Specialist
3 hours ago
Calgary, Canada Service Experts Canada Full timeOverview: **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: A1 Chesney **Location Address**: Calgary, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists...
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Customer Service Specialist
6 days ago
Calgary, Canada Weed Man Alberta Full timeNorth America’s Largest Franchised Lawn Care Company continues their successful growth and now is the perfect time for you to join our Amazing Team. Together with the greatest products, service, and employees in the world, we will continue to be North America’s choice when it comes to selecting a Lawn Care Professional. Come to work with your passionate...
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Customer Service Specialist
2 weeks ago
Calgary, Canada Convoy Supply Full time**CUSTOMER SERVICE SPECIALIST** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope...
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Customer Service Specialist
3 days ago
Calgary, Canada Convoy Supply Full timeDental Insurance - Disability Insurance - Health Insurance - Life Insurance **CUSTOMER SERVICE SPECIALIST** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a...
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Customer Service Specialist
2 weeks ago
Calgary, Canada Kaizen Automotive Group Full timeKaizen Automotive Group is one of the fastest growing Automotive Groups in Canada. As one of Canada’s 50 Best Managed Companies, we are always looking to expand and grow our business. Valuing accountability, integrity, and professionalism, Kaizen Automotive Group is proud to continuously employ the best people. We are currently looking to hire a **CUSTOMER...
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Customer Service Specialist
2 days ago
Calgary, Canada Kaizen Automotive Group Full timeKaizen Automotive Group is one of the fastest growing Automotive Groups in Canada. As one of Canada’s 50 Best Managed Companies, we are always looking to expand and grow our business. Valuing accountability, integrity, and professionalism, Kaizen Automotive Group is proud to continuously employ the best people. We are currently looking to hire a **CUSTOMER...
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Customer Service Specialist
1 week ago
Calgary, Canada Convoy Supply Full timeDental Insurance - Disability Insurance - Health Insurance - Life Insurance **CUSTOMER SERVICE SPECIALIST** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a...
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Customer Service Specialist
1 week ago
Calgary, Canada Olympia Benefits Inc. Full time**Job Summary** As the first point of contact for Olympia Benefits Inc., the Customer Service Specialist (CSS) plays a critical role in delivering a positive and professional customer experience. This position is responsible for managing inbound and outbound calls related to health spending accounts, ensuring that every interaction reflects the company’s...
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Customer Service Specialist
1 week ago
Calgary, Canada City of Calgary Full timeIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer...
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Solutions Specialist
2 weeks ago
Calgary, Canada MAPLE LEAF SELF STORAGE INC. - Glenmore Full timeWe didn’t get to be one of the best and fastest growing self storage companies in Western Canada by accident. Our secret is great people. We’re good because we have talented, enthusiastic and hardworking individuals who thrive on providing exceptional customer service. And right now, we are looking for more quality people to join our exciting and...
