General Manager

1 week ago

Grand Bend, Canada The Kiwi Motel Full time

General Manager

**Location**: The Kiwi Motel - Grand Bend, Ontario
**Position Type**: Full-Time

**About The Kiwi Motel**
The Kiwi Motel is a boutique destination in the heart of Grand Bend, known for thoughtful design, elevated guest experiences, and a strong connection to the local community. We pride ourselves on creating memorable stays while maintaining high operational standards behind the scenes.

**Position Overview**
The General Manager is responsible for the overall leadership, performance, and day-to-day operations of The Kiwi Motel. This role blends hands-on hospitality with strategic oversight, ensuring exceptional guest experiences, strong team leadership, and smooth, efficient operations across all departments.

**Key Responsibilities**
- Oversee and operate daily motel operations including front desk, housekeeping, maintenance, and guest services
- Lead, train, and support department managers and staff, fostering a positive and accountable team culture
- Ensure consistently high standards of cleanliness, service, and guest satisfaction
- Manage scheduling, payroll oversight, and staff performance reviews
- Handle guest feedback, reviews, and escalated concerns with professionalism and care
- Monitor budgets, control costs, and support revenue optimization initiatives
- Maintain compliance with health, safety, licensing, and Smart Serve regulations
- Coordinate vendor relationships, supplies, and maintenance planning
- Collaborate with ownership on marketing initiatives, packages, events, and seasonal programming
- Ensure SOPs are followed and continuously improved as the business evolves

**Qualifications & Experience**
- 3-5+ years of hospitality management experience preferred
- Strong leadership skills with the ability to motivate and manage a diverse team
- Excellent guest service and problem-solving abilities
- Highly organized with strong attention to detail
- Comfortable working weekends, holidays, and peak seasons
- Smart Serve certification (required)
- Experience with property management systems, scheduling tools, and basic financial reporting

**What We Offer**
- Competitive salary based on experience
- Opportunity to lead a growing boutique hospitality brand
- A collaborative, supportive work environment
- Room to make a meaningful impact on guest experience and operations

**How to Apply**
Please submit your resume and a brief cover letter outlining your hospitality experience and why you’d be a great fit for The Kiwi Motel.

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$75,000.00 per year

Work Location: In person

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