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Ca Sales Support

2 weeks ago

Stoney Creek, Canada Radwell Full time

**Job Title**: Customer Care/Sales Support Representative

**Department**: Inside Sales

**Reports To**: Inside Sales Manager, Canada

**Status**: Hourly, Non-Exempt, Full-Time

**___________________________________**

**JOB SUMMARY**

Responsible for responding to customer inquiries and managing sales leads that originate from the internet and call queue within the sales department. Also responsible for all intercompany transactions

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Respond to customer inquiries sent to Radwell via the internet or through other electronic means and by a telephone inquiry if needed
- Distribution, organization and tracking of customer inquiries sent to Radwell via the internet or through other electronic means
- Manage opportunities for sales leads originating from the internet; perform all sales tasks necessary to turn the opportunity into a billable sale
- Handle all intercompany orders, order issues and communication from the US/UK/DE locations
- Sourcing of products for manufacturers not currently supplied by Radwell (new products)
- Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
- Enter quotations and orders into sales order processing systems
- Build new customers in sales order processing systems
- Perform product and price maintenance in “pricetool/spectrum” and other business systems; Build new part numbers as needed
- Assist in business system database cleanup and ongoing maintenance
- Take direction from managers and assistant managers and allows the manager to approve all prices prior to the potential customer being quoted
- Pick up customers on hold when needed
- General sales related administrative support

May be modified from time to time. Other duties, tasks and work may be assigned

**SUPERVISORY RESPONSIBILITIES**

Not applicable. This position has no direct reports.

**METRICS**

To be defined by your manager and set in your monthly goals.

**QUALIFICATIONS**
- Must understand the sales cycle; ability to understand the Radwell International sales cycle
- Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment

**Required Skills**:
**KNOWLEDGE & SKILLS REQUIRED**
- Strong computer proficiency and ability to learn new software quickly
- Typing proficiency
- Strong problem solving skills
- Strong organizational skills
- Excellent attention to detail
- Excellent written and verbal communications
- Good time management skills
- Must be able to multi-task
- Ability to work at fast pace
- Work well in a team environment
- Ability to maintain confidential information

Required Experience
**EDUCATION & EXPERIENCE**
- Associates degree or HS diploma, Bachelors’ degree a plus
- One to Three years related customer service experience and/or training
- Technical or Industrial product knowledge a plus