Sales Support

**Job Title**: Sales Support

**Department**:Canada

**Reports To**: Inside sales Manager

**Status**: Hourly, Full Time

**JOB SUMMARY**

Responsible for responding to customer inquiries and managing sales leads that originate from the internet and call queue within the sales department. Also responsible for all intercompany transactions

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

**1) **ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Respond to customer inquiries sent to Radwell via the internet or through other electronic means and by a telephone inquiry if needed
- Distribution, organization and tracking of customer inquiries sent to Radwell via the internet or through other electronic means
- Manage opportunities for sales leads originating from the internet; perform all sales tasks necessary to turn the opportunity into a billable sale
- Handle all intercompany orders, order issues and communication from the US/UK/DE locations
- Sourcing of products for manufacturers not currently supplied by Radwell (new products)
- Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
- Enter quotations and orders into sales order processing systems
- Build new customers in sales order processing systems
- Perform product and price maintenance in “pricetool/spectrum” and other business systems; Build new part numbers as needed
- Assist in business system database cleanup and ongoing maintenance
- Take direction from managers and assistant managers and allows the manager to approve all prices prior to the potential customer being quoted
- Pick up customers on hold when needed
- General sales related administrative support

**May be modified from time to time. Other duties, tasks and work may be assigned**

**METRICS**

To be defined by your manager and set in your monthly goals.

**CERTIFICATES, LICENSES, REGISTRATIONS**

N/A

**PHYSICAL DEMANDS**

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse).

**EMPLOYEE EVALUATION SUMMARY**
- Introductory - Will be written at approximately 80 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue
- Quarterly Reviews will be performed on sections described above
- Annual Reviews - Employee will be given a formal regular annual review which assesses productivity and demonstrated business skills and accomplishments for the previous period.

**WORK SCHEDULE**

You are required to be at your workstation 8:00am-5:00pm Monday through Friday. Any time-off must be requested and pre-approved by the Senior Sales Team Leader. Come to work on time and adhere to accepted time off policies.

**WORK ENVIRONMENT**

The environment is a professional open office environment. It may be necessary from time to time to go to other office, plant and inventory warehouse environments relative to the requirements of the position. Dress attire is casual but professional in an office setting. All employees are required to wear “Radwear” (shirt with company logo) at all times once the initial supply (at company expense) has been received. Radwell ID Badge and Radwell access card must be worn at all times. Radwell Safety Policies must be adhered to at all times.

**EMPLOYER'S RIGHTS**

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Accommodations for accessibility are available upon request.

**Required Skills**:
**KNOWLEDGE & SKILLS REQUIRED**
- Strong computer proficiency and ability to learn new software quickly
- Typing proficiency
- Strong problem solving skills
- Strong organizational skills
- Excellent attention to detail
- Excellent written and verbal communications
- Good time management skills
- Must be able to multi-task
- Ability to work at fast pace
- Work well in a team environment
- Ability to maintain confidential information

Required Experience
**EDUCATION & EXPERIENCE**
- Associates degree or HS diploma, Bachelors’ degree a plus
- One to Three years related customer service experience and/or training
- Technical or Industrial product knowledge a plus
- previous sales, internet customer service, or related educational experiences are helpful