Community Shuttle Clerk

**Marketing Statement**:
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

**Responsibilities**:
Assigns work to casual and reduced-time Community Shuttle Operators and updates Trapeze OPS (OPS) dispatch.

Updates the OPS Timekeeping and Human Resource system and generates a variety of standard system reports.

Enters and updates Accident and Incident Report data into various systems.

Researches, issues, inputs and extracts daily Coms information using the information system from Customer Information for route, time, direction and Operations information.

Prepares documents, updates OPS, and provides information to sign-up reps and Operators during employee signup of regular work and annual vacation for full-time and reduced-time Community Shuttle Operators.

Coordinates training and conducts Operator Orientation sessions for new Operator classes.

Coordinates uniforms for Community Shuttle Operators.

Performs a variety of administrative functions within the department. Performs related duties as assigned, such being items of a minor nature that do not affect the value of the job.

First point of contact for answering shuttle operator work assignment related calls and resolving queries.

**Qualifications**:
Requires one (1) year of previous office experience utilizing a range of manual and computerized files and record keeping functions and the ability to work independently. A further period of up to six (6) months in the job is required to become familiar with corporate policies and procedures, office routines and requirements, applicable CMBC software and to gain a working knowledge of the UNIFOR collective agreement governing Community Transit Service operators work assignments and pay, National Safety Code (i.e. time requirements between shifts, consecutive hours off and total elapsed time on road).

**Other Information**:
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

**Work Schedule**:
This is a casual position. The hours are not fixed and may vary depending on the assignment.

**Work Designation**:
Resident

This position works predominately on-site.

**Rate of Pay**:
Salary $5,339 - $6,398 per month (Actual salary offered will be commensurate with education, experience and internal parity).

**How to Apply**:
Posting Date: August 06, 2025

Closing Date: Open until filled

Please note that only those short listed will be contacted.

**Equal Employment Opportunity**:
Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.