Patient Care Assistant

2 weeks ago

London, Canada Ontario Health atHome Full time

**Job Description**:
**CARE AND BE CARED FOR - THIS IS YOUR HOME**:
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a **Patient Care Assistant**, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

**What will you do?**
- Provide administrative support services to Care Coordinators
- Process new referrals, and orders for services, supplies and equipment
- Process and assist in managing confidential patient records
- Enter, update and maintain a high volume of patient data in the electronic database
- Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
- Provide back-up support to other positions, as required

**What must you have?**
- A Grade 12 diploma (minimum)
- 2+ years’ related office experience
- Accurate keyboarding/data-entry skills
- Excellent organizational skills and ability to work independently with mínimal supervision
- Advanced multi-tasking skills, with the ability to meet performance and service goals
- Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
- Excellent oral and written communication skills, including strong listening skills
- Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

**What would give you the edge?**
- A college diploma in the health or social services field, or business/office administration
- Familiarity with medical terminology, and office administrative procedures/concepts
- Knowledge of services provided by Ontario Health atHome
- Ability to speak French or another second language

**What do we offer?**

**We know wellness is supported with work-life balance.**In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

**Who are we?**:
**We are Ontario Health atHome, ready to serve every person in Ontario.** We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

**Why join us?**:
**If you’re interested**in driving excellence in care and service delivery**, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

**Equity, Inclusion, Diversity and Anti-Racisim Commitment**:

- We thank all applicants for their interest; however, only those selected for an interview will be contacted._

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