Warehouse Associate/admin Support

**Job Description Summary: Warehouse Associate/Admin Support**

This position is responsible for all day-to-day warehouse/ inventory activities in Edmonton facility. This role will include the physical and administrative management of inventory parts, service delivery and any additional supply chain tasks for customers in a multi client warehouse.

**Position Responsibilities**:

- Manage day to day operations of Inventory Control Units
- Conduct the order picking, processing, and shipping of customer orders
- Conduct the inbound processes of new parts in accordance with our customer’s guidelines and following all prescribed procedures
- Coordinate the PI's (Parts Inventory) and cycle counts at the facility
- Monitor inventory process at the facility to insure timely updating and accuracy.
- Ensure the optimal utilization of space through warehouse consolidation. Rotate product as appropriate
- Ensure adherence to procedural and policy requirements.
- Inform Branch Supervisor of daily activity and/or any issues/concerns
- Ensure exceptional customer service is achieved by exceeding service targets and key performance indicators
- Control and implement the start up of any new dedicated business/accounts.
- Act as a support group work closely with Transportation and Infrastructure Unit leaders to insure complete customer satisfaction.
- Maintain a clean, neat, and orderly work area
- Assist in maintaining the security of the Warehouse and Health and Safety requirements at the branch
- Conduct operation in a manner which promotes safety.
- Conduct operation in accordance with the Ministry of Labour guidelines.
- Complete all necessary records and reports in a timely and accurate fashion.
- Answer all incoming phone inquiries from local ICs as well as customers
- Timely update all order notes into the system. i.e. AEX Web, etc.
- Communicate any order delays to customers/Client Care
- Ensure compliance with all Standard Operating Procedures (internals and client specifics)
- Trace and track requests
- Follow Apple Express Proof of Delivery (POD) process
- Perform other duties as required or assigned by team lead or management.

**Job Key Competencies/ Skills**:

- Strong customer service focus
- A positive attitude to dealing with Apple Express team and IC’s;
- Excellent organizational, negotiation, planning and time management skills;
- Analytical and problem-solving skills on the spot; be a self starter,
- Proficient in English, oral and written;
- Active listener with excellent communication skills;
- Available to work after hours and weekends as required;

**Qualifications and experience**:

- 2 plus years of dispatch and warehouse support experience in warehousing or transportation industry is preferred
- Must be able to work at heights using portable ladders and lift up to 40 lbs consistently
- Must be able to operate material handling equipment in a safe and reliable manner
- Excellent customer service skills
- Proactive approach to solving problems
- Team player with ability to work with cross-functional teams and all levels of management
- Accustomed to working in a fast-paced, dynamic environment
- Ability to work under time pressures as well as managing others and prioritizing work
- Polished communication skills as well as detail oriented
- Must possess integrity, intelligence and energy
- Self motivated with excellent work ethic, responsible, punctual and self-managed

Language Skills:
***English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

Statement of Non-Inclusivity:
***This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.