Commercial Collector

Is this job for you?:
Do you believe in putting the customer first?

Do you have outstanding organizational skills?

**WELCOME HOME**

As a Commercial Collections Agent, you will work as a collector of client (Commercial / Individual) delinquencies for an assigned portfolio of The Brick Group products, in order to minimize the company’s exposure to loss. In this role, you will focus on providing a positive experience to our clients while reaching a mutually agreed upon payment plan for payment of their debt. As you are working on taking care of our valued clients (Commercial / Individual), our management team will be assisting you in developing your career and helping you grow within The Brick Group Family.

**Responsibilities**:

- Communicate directly with our clients (Commercial & Individual), sales representatives, store representatives include their respected levels of management.
- Leverage your strong and professional communication skills to ensure a balance between quality customer care and effective collections techniques.
- Prioritize your workload and calls while maintaining a professional and personable approach.
- Make cold calls to collect payment and follow-up on calls.
- Build good relationships with client (Commercial) accounts payable representatives.
- Review existing clients (Commercial & Individual) collect on all past due delinquencies.
- Take responsibility for assigned accounts (delinquency portfolio.
- Be able to carry out our company's internal policies & procedures.
- Resolve past due account disputes, identify problems and follow up on payments with clients.
- Reconcile past due accounts and general maintenance of Client accounts.
- Prepare documents for collection agencies and bad debts / Write-offs.
- Compose various reports.
- All other related tasks.

Qualifications:

- Motivated and Energized personality.
- Demonstrated ability to problem-solve through active listening combined with a commitment to delivering a superior client experience.
- Positive attitude, approachable, willing to be part of a team.
- Exceptional interpersonal, communication, and telephone skills (Strong English skills).
- Ability to work 8.5-hour shifts Monday through Friday between 8:30 am - 5:00 pm
- Previous collections and/or call-center experience is an asset.
- Bilingual in French is an asset.

Why The Brick?:

- A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.

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Attach your CV and tell us why you would be a great fit at The Brick

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