Customer Experience
2 weeks ago
**Competitive Pay & Stable Schedule** — Competitive wages with flexible scheduling.
- **OMVIC License**: We will assist you in obtaining the necessary certification to advance your career and increase your earning potential
- **Full Benefits Package** — Comprehensive health and dental coverage to keep you and your family protected from day 1.
- **Work-Life Balance** — Generous paid time-off program that lets you recharge.
- **Cutting-Edge Production Facility and Equipment**:
- **Perks** — Enjoy free snacks, beverages and access to the employee amenities in our new facility.
**About the Role**:
Clutch is looking for a **Customer Experience & Vehicle Intake Coordinator** to be the face of our company Since our entire car-buying process is online, you'll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience. If you're excited about shaking up the industry and want to be part of a company changing the car-buying game, you'll love working with us
**What You'll Do**
- Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you'll pretty much be a real-life Santa Claus on a daily basis
- A major part of this job is having exceptional customer service skills, where you'll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
- Need a sharp eye for detail as you inspect vehicles, carefully assessing both cosmetic and visual aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
- You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
- You'll also be a team player by assisting other team members with various tasks as necessary.
**H**ere's what you have**:
- **Education**: High school diploma or equivalent.
- **License**: Minimum of a **G2 Driver's License** (valid in Ontario).
- **Driving Record**: Clean driver's abstract with no major infractions.
- **Background Check**: Clean criminal background check.
- **Work Authorization**: Legally authorized to work in Canada.
- **Availability**: Minimum of **40 hours per week**, with overtime as needed. There is a 4 weekday plus 1 weekend date working schedule.
**It'd be great if you have**:
- **Valid OMVIC License**: Don't have one yet? No problem We'll help you obtain your OMVIC license as one of the perks of working with us.
- A passion for cars and the automotive industry
- Experience with warranty products so that you can answer any question that arise during the process
- Fluent in either Mandarin or Cantonese
**More about us**:
We're Clutch - the 100% online auto retailer for buying and selling used cars (clutch.ca). Our goal is to make the experience of buying and selling cars simple and convenient.
Our culture is focused on a simple idea - we work to give our customers the best **DEAL**:
**Deliver** awesome experiences to our customers and our community.
**Embrace** the hard stuff and use it as an opportunity to continuously improve our ability to deliver value.
**Assist** our teammates and customers when they're in need.
**Lead** from the front and take ownership to deliver amazing experiences to our customers and community.
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