Customer Care Representative
2 weeks ago
Company Description Founded in 2005, believe is the worldwide leader in digital audio and video distribution for independent artists. It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry landscape. With more than 1 200 employees in 45 countries, the group distributes more than a third of the world's digital music in volume and has achieved an average annual growth of 30% over the last ten years. Believe's mission can be summed up as: "Best serve and develop all artists with care, transparency, fairness, expertise and innovation, in all local markets around the world". **Job Description**: Believe is looking for a **Customer Care & Support Specialist**, based in Canada. Integrated into the Customer Care & Support department, you will be the main point of contact of our customers (Producers, Labels, Artistes) to solve their issues and requests. Your main role and responsibilities are: - Solve Artists & Labels operational issues on artistic content, payment of royalties, reporting, management of copyright in compliance with our - SLAs, and top quality communication - Manage video operational tasks to help Customers ( Approval of videos, modification of information attached to the video, help in case of technical issue) - Maintain high customer satisfaction - Onboard and train Artists and Labels on Believe internal tools - Contribute to the Support knowledge bases to improve the autonomy of our clients - Maintain a regular and close communication with Sales teams - Interact with Believe back office teams: Finances, Content, Product, Contracts & Rights **Qualifications**: **Fluent in English/French** 2 years in customer support/service experience Good communication skills with Care, Respect, Empathy Problem solving mindset Attention to detail Passionate about technology A team player with positive attitude Excellent written communication skills Zendesk knowledge is a plus A basic understanding of the digital music industry is a plus
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Customer Care Representative
1 week ago
Montréal, Canada Vision Group Full timeSee if you are our next: **CUSTOMER CARE REPRESENTATIVE - REMOTE (English, French and/or Spanish)** **We are recruiting for a start date of April 22!** Do you have a passion for helping people and striving to provide them excellent customer service while making a difference in their lives? If so, Vision Group is for you! A career at Vision Group means...
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Representative, Customer Care
2 weeks ago
Montréal, Canada Vacances Air Canada Air Canada Vacations Full time**RESPONSIBILITIES**: - Prepare, fill and send Airport Dispatch Reports for all flights departing on a daily basis - Answer all calls from travel agents related to bookings for which problems/issues/queries need to be resolved same day - Assist agencies with seat selection/errors/omissions/misquotes and price matching. - Analyze and review appeals on...
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Representative, Customer Care
1 week ago
Montréal, Canada Vacances Air Canada Air Canada Vacations Full time**RESPONSIBILITIES**: - Prepare, fill and send Airport Dispatch Reports for all flights departing on a daily basis - Answer all calls from travel agents related to bookings for which problems/issues/queries need to be resolved same day - Assist agencies with seat selection/errors/omissions/misquotes and price matching. - Analyze and review appeals on...
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Representative, Customer Care
2 weeks ago
Montréal, Canada Vacances Air Canada Air Canada Vacations Full time**RESPONSIBILITIES**: - Prepare, fill and send Airport Dispatch Reports for all flights departing on a daily basis - Answer all calls from travel agents related to booking problems/issues/queries - Assist agencies with seat selection/errors/omissions/misquotes and price matching. - Analyze and review appeals on decisions taken previously for which travel...
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Customer Service Representative
2 days ago
Montréal, Canada RELIEF CAPITAL GROUP LLC Full timeWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...
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Customer Service Representative
2 weeks ago
Montréal, Canada RELIEF CAPITAL GROUP LLC Full timeWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...
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Customer Service Representative
6 days ago
Montréal, Canada Entrepôt Trans-Plus Inc Full timeOur company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Customer Service Representative. Under the direction of the manager, efficiency and customer service will be a...
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Customer Service Representative
2 weeks ago
Montréal, Canada Entrepôt Trans-Plus Inc Full timeOur company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Customer Service Representative. Under the direction of the manager, efficiency and customer service will be a...
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Customer Service Representative
6 days ago
Montréal, Canada Empire Clothing Full time**Responsibilities**: - Handling incoming calls from customers in a timely, efficient and professional manner - Processing orders and inquiries with careful attention, accuracy and timeliness - Sending out cancellations of fabrics - Following up with customers about their orders - tracking the physical status of an order in the factory to determine the...
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Bilingual Customer Care Representative
1 week ago
Montréal, Canada Victaulic Full time**Représentant(e) bilingue du service à la clientèle** **Montréal, QC (Sur site)** **Résumé du poste** En traitant avec une clientèle technique, vous devrez aider les clients à commander et à recevoir nos produits. Votre poste nécessite des aptitudes en service à la clientèle, des principes de base de la chaîne d'approvisionnement, de...
