Housing Case Manager

**Position Title**:Housing Case Manager**Program**:HART Hub Supportive Housing**Reports To**:Program Manager - HART Hub
**Purpose**The Housing Case Manager provides intensive, community-based case management and housing support to individuals and families accessing the HART Hub Supportive Housing Program at Shkagamik-Kwe Health Centre (SKHC). This role supports clients across a continuum of culturally grounded, trauma-informed, and harm-reduction-oriented services, including intake, assessment, care planning, counselling, life-skills development, advocacy, and coordinated referrals to internal and external resources. Service delivery is guided by the Seven Grandfather Teachings and SKHC’s Woven Blanket Model of Care.
**Key Responsibilities**

- Work collaboratively with internal teams and external agency partners within the HART Hub supportive housing model.
- Provide intensive housing case management support to individuals accessing HART Hub Supportive Housing, including goal setting related to obtaining, maintaining, and sustaining housing stability.
- Respond to inquiries from clients, families, and community members regarding SKHC programs, housing supports, treatment options, and community resources.
- Conduct culturally safe, trauma-informed, and strengths-based intake, risk, and eligibility assessments.
- Complete standardized assessments to determine client needs, goals, risks, and readiness for change.
- Develop, implement, and regularly review individualized wellness and housing support plans that reflect both clinical and cultural priorities.
- Provide individual and group counselling using evidence-informed, harm-reduction, and culturally grounded approaches.
- Support clients in developing coping strategies, emotional regulation, and healthy lifestyle habits.
- Facilitate talking circles, group sessions, and workshops focused on healing, recovery, housing stability, and traditional wellness.
- Promote participation in community, cultural, and land-based activities to strengthen self-efficacy, connection, and belonging.
- Maintain professional boundaries and ethical counselling relationships with all clients.
- Collaborate with SKHC housing partners, landlords, and service providers to support safe, stable, and appropriate housing placements.
- Conduct life-skills assessments and support the development of independent living skills, including budgeting, meal planning, household management, and personal safety.
- Support clients in maintaining their tenancy in accordance with the Residential Tenancies Act (RTA) and program agreements; liaise with landlords or housing partners as required.
- Identify, assess, and mitigate safety or property concerns, including fire safety, cleanliness, maintenance, and repairs.
- Assist clients in accessing supplementary supports such as furnishings, transportation, income supports, identification, and healthcare services.
- Act as an advocate for clients with service providers, landlords, and community partners.
- Foster collaborative relationships with Anishinabek and non-Anishinabek agencies to support wholistic wellness and coordinated service delivery.
- Participate in case conferences, inter-agency meetings, and program planning activities.
- Maintain accurate, confidential, and timely client records in accordance with SKHC policies and PHIPA.
- Track statistical data and complete required program documentation and reports, including DATIS and monthly summaries.
- Contribute to program evaluation, research initiatives, and service development projects as required.
- Engage in regular supervision, peer consultation, reflective practice, and professional development activities.
- Maintain required certifications, including First Aid, CPR, WHMIS, Non-Violent Crisis Intervention, and Mental Health First Aid.
- Demonstrate respect, accountability, and cultural humility in all interactions, honouring the values and traditions of the Anishinabek.
- Perform other related duties as assigned by the Program Manager - HART Hub or Clinical Director.

**Skills and Qualifications**

- Bachelor’s degree in Social Work, Indigenous Studies, Psychology, or a related human services field.
- Minimum of two (2) years of experience in addictions, mental health, homelessness, or supportive housing services.
- Knowledge of Anishinabek healing practices, ceremonies, and community resources.
- Working knowledge of relevant legislation, including the Mental Health Act, Ontario Human Rights Code, Child, Youth and Family Services Act, and Residential Tenancies Act.
- Experience supporting individuals with concurrent disorders, trauma histories, or complex psychosocial needs.
- Strong interpersonal, counselling, advocacy, and crisis-intervention skills.
- Excellent written and verbal communication skills, with the ability to complete clear, timely documentation and reports.
- Ability to work independently and collaboratively within an interdisciplinary team environment.
- Proficiency in M