Call Center Manager

About Us

Nationwide Sales, in collaboration with Go Sales, is expanding rapidly across Canada. We're seeking driven individuals to join our team as we continue to grow. If you’re passionate about personal development, achieving success, and willing to put in the hard work, this could be the perfect opportunity for you

The Opportunity

As a Call Center Sales Manager at Nationwide Sales, you will lead and manage a team of Sales Agents responsible for reaching residential customers in Eastern Canada and promoting TELUS services, one of Canada’s top telecommunications providers. This role offers significant potential for growth, performance-driven rewards, and career advancement.

Key Responsibilities
- Lead, coach, and develop a team of Sales Agents, ensuring high performance and achievement of sales targets.
- Oversee the hiring, onboarding, training, and continuous development of your team.
- Provide consistent performance reports to senior leadership on a daily, weekly, monthly, and quarterly basis.
- Ensure your team understands and adheres to client guidelines and expectations.
- Assist your team in overcoming objections and closing sales through effective communication and relationship-building.
- Drive consultative sales, offering tailored solutions to meet customers' long-term needs.
- Build and maintain relationships with key stakeholders, customers, and colleagues to foster a strong team environment.
- Stay informed on TELUS products and services to present strategic solutions and drive value for customers.

Who You Are
- Highly motivated, goal-oriented, and entrepreneurial in spirit.
- A natural leader with the ability to inspire, coach, and drive a team to achieve success.
- Passionate about delivering outstanding customer experiences.
- Strong communication skills, with the ability to build rapport and trust with customers and team members alike.
- Enthusiastic, positive, and able to thrive in a fast-paced environment.
- Highly organized and adaptable to change.
- Driven by a desire for continuous improvement and professional development.

Why Join Us
- Comprehensive Training: Industry-leading training programs designed to boost your personal and professional development.
- Unlimited Earning Potential: Benefit from a competitive commission structure with a base salary, plus bonuses and additional performance incentives.
- Career Growth: Clear pathways to leadership roles, including potential for business ownership.
- Mentorship Opportunities: Learn from top performers and six-figure earners within the organization.
- Performance Rewards: Earn attractive commission rates, bonuses, and referral incentives.

**Requirements**:

- Full-time availability, in-office (no remote/hybrid options).
- Minimum 1 year of experience in a Call Center Sales Manager role.
- Fluent in English (spoken and written).
- Ability to pass a criminal background check.
- Strong organizational and leadership skills with a proven track record of meeting and exceeding sales targets.

Pay: $42,369.00-$123,369.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Company events
- On-site parking
- Paid time off
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Surrey, BC V3S 5N4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Expected start date: 2025-01-28