Team Leader Claims

1 week ago

Montréal, Canada Definity Financial Corporation Full time

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
- We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

**Team Leader - Residential and Commercial Claims**

**What to expect in this role**:
As a leader of a team of claims experts, you will play a strategic role in managing residential and commercial claims. You will be responsible for:

- Supervising, coaching, and developing your team members to maximize their performance and professional growth.
- Ensuring exceptional customer service to our policyholders, while maintaining quality and compliance standards.
- Overseeing individual and team performance, providing ongoing and constructive feedback, and ensuring adherence to internal policies.
- Actively participating in the selection, training, and evaluation of employees, while identifying development opportunities.
- Monitoring service levels and file quality, ensuring appropriate reserves for claims.
- Contributing to continuous process improvement and acting as a change agent within the organization.

**What you bring**:

- 3 to 5 years of experience in claims, particularly in property insurance.
- AMF 5A license and at least 1 to 2 years of management experience.
- Strong communication, organizational, analytical, negotiation, and interpersonal skills.
- Relevant college diploma or CIP designation.
- Natural leadership, with the ability to inspire and guide others.
- Professionalism, empathy, and resilience during peak periods.Bilingualism (French and English), both spoken and written.

**We also value potential.**

High degree of proficiency with English and French required to service customers, both internal to the company and external, across Canada.

Salary Range: $77,100 - $142,000

**What’s in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**

This role requires successful clearance of background checks (including criminal checks and leadership references).

LI-Hybrid

IND1

  • Bilingual Team Leader, Claims Customer Care

    2 weeks ago

    Montréal, Canada Definity Full time

    **Bilingual Team Leader, Claims Customer Care**: Job ID : 5834 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Montreal, Canada

  • Bilingual Claims Adjuster, Automobile

    13 hours ago

    Montréal, Canada Curo Claims Services Inc. Full time

    **Company Description** Who We Are** With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the...

  • Chef ou Cheffe D'équipe, Règlements

    13 hours ago

    Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Bilingual Team Leader, Claims Establishment, Group Disability

    4 days ago

    Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Claims Analyst

    2 days ago

    Montréal, Canada Medavie Full time

    Position Type: Permanent If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life...

  • Claims Assistant

    2 weeks ago

    Montréal, Canada Definity Full time

    **Claims Assistant**: Job ID : 6107 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Montreal, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong...

  • Claims Adjuster

    7 days ago

    Montréal, Canada Northbridge Financial Corporation Full time

    We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of...

  • Auto Claims Representative

    7 days ago

    Montréal, Canada Definity Full time

    Job ID : 6438 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Montreal, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Bilingual Claim Adjudicators

    10 hours ago

    Montréal, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Bilingual Claims Specialist

    7 days ago

    Montréal, Canada Zurich Insurance Full time

    The Opportunity - Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. - If you are AMF licensed and have experience handling first party...