Inside Sales Coordinator

**Who we are**

Have you worked out the logistics of your career yet? You will at Rhenus

The Rhenus Group is one of the leading logistics specialists with global business operations and annual turnover amounting to EUR 7.5 billion. 40,000 employees work at 1,320 business sites in more than 70 countries and develop innovative solutions along the complete supply chain. Whether providing transport, warehousing, customs clearance or value-added services, the family-owned business pools its operations in various business units where the needs of customers are the major focus at all times.

Join our team and thrive in a dynamic company culture rooted in the values of Entrepreneurship, where innovative thinking is celebrated, Integrity, where honesty and transparency drive our actions, Empowerment, where each team member is encouraged to take ownership and initiative, and Leadership, where we cultivate a collaborative environment that inspires growth and excellence. At our company, these core values aren't just words on paper - they guide our everyday decisions, foster a supportive community, and drive both individual and collective success.

**What you will be doing**

Reporting to Head of Sales Canada, the Inside Sales Coordinator plays a vital role in supporting our sales team and ensuring smooth customer service operations within Rhenus. This position serves as the key liaison between sales representatives, customers, and internal departments to facilitate efficient sales processes and maintain strong customer relationships. Exceptional communication skills, strong client focus, and a proven track record in sales support are essential to the success of this position.

**You will be contributing to that vision by**
- Serve as the first point of contact to resolve customer inquiries and technical issues, enabling sales staff to focus on revenue-generating activities.
- Process and manage sales orders and quotations with high attention to detail.
- Generate and analyze competitive pricing proposals while responding to customer inquiries to support strategic pricing decisions.
- Coordinating with operations teams to verify shipping schedules, transit times, and logistics solutions.
- Manage end-to-end proposal documentation, including crafting professional customer communications and maintaining accurate sales records.
- Drive customer satisfaction by delivering responsive, solutions-focused support and maintaining proactive communication throughout the service lifecycle.
- Consistent follow up of all transportation proposals with potential new clients.
- Collaborate with global office network to coordinate international shipments and ensure seamless delivery of customer requirements across borders.
- Work with Business Development Managers to identify and qualify potential business opportunities.
- Generate and analyze comprehensive sales performance analytics to deliver strategic insights for monthly management portfolio reviews.
- Utilize transportation management systems to develop and maintain strategic ocean freight pricing initiatives.
- Updating internal pricing directory.
- Updating internal contact directory for global and local sales team.
- Management of credit log system for new and existing clients.
- Preparing and sending welcome letters.
- Other duties as assigned.

**What skills & experience you will bring to us**
- Bachelor’s degree in business, Supply Chain Management, or related field.
- Advanced proficiency with Microsoft Office Suite and CRM systems.
- 2+ years of inside sales support experience within logistics, supply chain, distribution, or related field.
- Background in freight forwarding considered a strong asset.
- Knowledge of international shipping and customs documentations considered a strong asset.
- Tech Savvy with a high ability to quickly learn and adapt to new software systems.
- Effective time and deadline management skills.
- Strong analytical skills with great attention to detail.
- Result-driven mentality with high motivation and initiative.
- Advanced fluency in English.

**What are some key figures for the role**
- Ideal starting date is February 3, 2025
- You will receive a permanent full-time contract with a 40-hour work week
- Parking is available on premises
- You will have 15 vacation days per year

**Want to apply? Get in touch today**

Ignite your career with us and seize the opportunity to contribute your unique talents to a team that champions innovation and fosters individual growth. Elevate your professional journey - your next adventure awaits. Our benefits include:

- Health and Dental Care
- Comprehensive Life coverage
- RRSP Matching Program
- Employee & Family Assistance Program
- Free parking
- Generous Paid Time Off
- Education/Tuition Reimbursement

**Qui nous sommes**

Avez-vous déjà planifié la logistique de votre carrière ? Vous le ferez chez Rhenus

Le Groupe Rhenus est l'un des principaux spécialistes de la logistique avec des opérations commer