Customer Care Service Co-ordinator

2 weeks ago

Courtice, Canada East Penn Canada Full time

At East Penn Canada our people are the heart of our company. We offer a vast range of diverse and rewarding career opportunities.

We are looking for a motivated **Customer Care Service Co-ordinator **to join our team.

We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organizational values, and a charismatic team.

**What You’ll Do**:

- The Customer Care Service Coordinator is responsible for delivering on the East Penn Canada Customer Service values supporting our customers nationally. The Customer Care Service Coordinator is responsible for contributing to the growth of a profitable service business by identifying and communicating areas of development and appropriate customer solutions._

**We are dedicated to recognizing and rewarding our employees by offering**:

- Great Pay
- Job Related Training
- Annual Performance Appraisals
- Tuition Reimbursement
- Excellent Company Paid Benefit Program including Employee Assistance Program
- Opportunities for Advancement
- Profit Sharing and Deferred Profit Sharing (retirement) program

**Duties & Responsibilities**:

- Ensure all requests / orders are accurately entered into main database in a timely manner
- Escalate customer issues
- Manage, coordinate & administer technician inventory needs based on assigned workflows
- Process all documentation related to completed service activities
- Create & generate service & parts related
- Monitor/ Manage open order reports to ensure appropriate follow up & escalations
- Responsible for the coordination of the Service Technician team
- Supporting billing and customer support

**Experience, Skills & Competencies**:

- High school diploma
- Battery industry experience an asset
- Additional sales, customer service & technical training an asset
- Strong computer skills: MS Word, Excel, PowerPoint
- Flexible work style: able to adjust to multiple demands& a changing & fast-paced environment

**Other Considerations**:

- Please note that this is a Monday to Friday **11:00 am - 7:30 pm **shift.
- Background checks including criminal checks and employment references will be requested.

East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Courtice, ON L1E 2R2: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Can you reliably commute to and from our Courtice, Ontario location?
- What are your salary expectations?
- Are you able to work the 11 am - 7:30 pm shift?

Work Location: In person

  • Customer Service Care Co-ordinator

    1 hour ago

    Courtice, Canada East Penn Canada Full time

    At **East Penn Canada**, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a...

  • Label Co-ordinator

    5 days ago

    Courtice, Canada East Penn Canada Full time

    At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a...

  • Traffic and Logistics Co-ordinator

    1 hour ago

    Courtice, Canada East Penn Canada Full time

    At **East Penn Canada**, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a...

  • Label Co-ordinator

    5 days ago

    Courtice, Canada East Penn Canada Full time

    We currently have an opportunity for a highly motivated, team orientated **Label Coordinator (Contract) **to join our team. - The _**Label Coordinator **_will report directly to the Warehouse Supervisor._ **Primary Responsibilities** - Successfully co-ordinate labelling requirements including printing & maintaining inventory, - Work with internal teams to...

  • Health, Safety, and Security Co-ordinator

    2 weeks ago

    Courtice, Canada East Penn Canada Full time

    At **East Penn Canada**, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a...

  • Food Service Supervisor

    5 days ago

    Courtice, Canada Dairy Queen Grill & Chill Full time

    Education: - Expérience: - **Education**: - Secondary (high) school graduation certificate - ** Tasks**: - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff in job duties, sanitation and safety procedures - Estimate ingredient and supplies required for meal preparation - Ensure that food and service meet quality...

  • Bilingual Customer Care Service Coordinator

    2 days ago

    Courtice, Canada East Penn Canada Full time

    At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a...

  • Quality Assurance Assistant

    7 days ago

    Courtice, Canada East Penn Canada Full time

    At East Penn Canada, our people are the heart of our company. We currently have an opportunity for highly motivated, team orientated **Quality Assurance Assistant** to join our operations team**.** - The **Quality Assurance Assistant **will reportdirectly to the Manager, Distribution._ **We are dedicated to recognizing & rewarding our employees by...

  • Food Service Supervisor

    7 days ago

    Courtice, Canada Dairy Queen Grill & Chill Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Work site environment**: - Noisy **Work setting**: - Food service establishment **Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff in...

  • Food Service Supervisor

    2 weeks ago

    Courtice, Canada Dairy Queen Grill & Chill Full time

    Education: - Expérience: - **Education**: - Secondary (high) school graduation certificate - or equivalent experience - ** Work site environment**: - Noisy - ** Work setting**: - Food service establishment - ** Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff...