Guest Service Agent

1 week ago

Toronto, Canada 3G4 Archive Hospitality Full time

A collection of heritage-driven, neighbourhood-centric hotels.

Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people and places we encounter to the connections we make; we aim to create space for all. We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.

**Position: Guest Service Agent - Hotel Front Desk (Part Time Seasonal)**

**The Role at a Glance**:This position plays a key role within our hotels. The Guest Service Agent is responsible for overseeing our hotel front desk operations on a day-to-day basis. Greeting and assisting guests and processing check-in/out transactions. Must be able to work independently and have strong problem resolution skills. This position reports into the Front Desk Manager.

**Your Day To Day Duties**:

- Welcome and register guests expeditiously provide information to guests as needed.
- Be the face of the hotel on arrival and offer a fond farewell on departure.
- Provide excellent guest services assisting guests with their needs or resolving issues.
- Be knowledgeable in all hotel emergency procedures.
- Comply with all Archive standards, policies and procedures at all times.
- Other tasks and responsibilities as assigned by management.

**You have**:

- Excellent customer service and computer skills.
- A flexible schedule and must be able to work Saturdays, Sundays and Holidays.
- A detail-oriented nature and are able to work alone.
- 1-2 years of customer service experience.
- Experience with Maestro, ProfitSage, Zingle, and Outlook preferred.

**Special Requirements**:

- Ability to stand/walk during the entire shift
- Ability to lift up to 25lbs.

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