Network Voice Admin

7 days ago

Mississauga, Canada Wipro Limited Full time

**Position Summary**:
**Key Responsibilities**:

- Manage, design, configure, and troubleshoot Cisco Unified Communications systems, including CUCM, Cisco Unity, and Cisco UCCX.
- Integrate, manage, and troubleshoot Verint call recording systems.
- Work within Avaya VoIP environments, performing design and troubleshooting as needed.
- Understand network data routing and switching to support voice and collaboration solutions.
- Develop and maintain documentation for all network, voice, and collaboration systems.
- Proactively identify, diagnose, and resolve complex voice and collaboration issues.
- Strong understanding of physical datacenter connectivity, including setup, maintenance, and troubleshooting of network voice infrastructure.

**Qualifications and Requirements**:

- 10+ years of experience in network voice administration with a focus on Cisco technologies.
- In-depth knowledge of Cisco Unified Communications, including CUCM, Unity, and UCCX.
- Experience with Verint call recorder integration and troubleshooting.
- Strong understanding of Avaya VoIP systems.
- Extensive knowledge of data networking concepts, particularly routing and switching.
- Demonstrated hands-on expertise with Cisco VoIP products.
- Proven troubleshooting skills with an ability to think analytically and work independently.
- Solution-oriented mindset with a proactive approach to problem-solving.
- Excellent communication skills for effective collaboration across teams and departments.
- Relevant Cisco certifications (e.g., CCNP Collaboration or CCIE Collaboration) preferred.
- Strong organizational skills and attention to detail.
- Ability to work well under pressure and handle multiple projects simultaneously.
- Customer-focused, with a commitment to delivering high-quality solutions.
- Continuous learning mindset to stay updated with evolving technologies and industry best practices.

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