Cw Visit Support Worker, Casual Up to 17.5 Hours

Child and Family Access Worker

Department: Access Services

Accountability: Supervisor of Access Services

Location: Community Based - Renfrew County

Family & Children’s Services of Renfrew County is a multi-service agency committed to providing preventative, protective and socially inclusive services and programming that empower and strengthen everyone. We are focused on cultivating a team-oriented work environment where everyone thrives. Our goal is to develop and strengthen collaborative partnerships to increase availability, accessibility, and quality of care to our communities.

Our agency commitments include: moving forward Anti-Oppressive Practice, French Language Services and working alongside Indigenous Communities.

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Child and Family Access Workers are a part of multi-service team tasked with providing children who are no longer in their family’s care or who are not currently living with one parent, the opportunity to maintain their relationship with their parents and extended family. The incumbent will assist with completing a variety of visits for families in community settings, family homes and/or at the agency. The incumbent will work a flexible work schedule of no more than 17.5 hours per week, including day, evening and weekend hours. The work schedule will be designed to meet the needs of families, foster families and the children, as well as to support the goals for access.

GENERAL RESPONSIBILITIES:

- Adhere to all FCSRC policies and procedures, Ministry Regulations, Standards, Directives, and relevant legislation.
- Maintain strict confidentiality of all client information and conduct all duties within the boundaries of professional client relationships.
- Understand the goals that are established with the family based on the Family Access Plan.
- Assess, report, and update the status of the goals to the Child and Family Protection Worker, Children’s Services Worker and/or Child and Family Support Worker.
- Provide guidance, support, and modeling for families in visit settings.
- When required, provide continuous supervision to non-custodial/visiting persons with their children during child welfare access visits.
- When required, provide assistance with exchanges between custodial and non-custodial persons, as well as in semi-supervised visits.
- Ensure the health & safety of all parties involved and end a visit if there is a safety risk.
- Complete all paperwork associated with the visits and client contact.
- Maintain strict confidentiality of all client information and conduct all duties within the boundaries of professional client relationships.
- Troubleshoot and address any issues as required.
- Attend, as required, any supervisory or team meetings and all-staff meetings.
- Maintain a broad knowledge of the resources available in Renfrew County.
- Liaise with community professionals as required.
- Provide feedback to protection and children and youth services workers.
- Provide information to the Supervisor concerning client needs, requests or complaints.
- Undertake other duties as required and assigned by the Supervisor.

PERFORMANCE INDICATORS
- Demonstrated use of Signs of Safety Model (principles, philosophy, tools) in case planning and recording.
- Demonstrate a commitment to the philosophy, goals and objectives of Supervised Access Services.

KNOWLEDGE & SKILL REQUIREMENTS:

- Minimum of 2 years of relevant post-secondary education. Ie. ECE, SSW, DSW, Child & Youth Worker Diploma, etc.
- Valid driver’s licence, drivers abstract and liability insurance for transporting children and parents to and from access, as required.
- Ability to mentor, supervise, instruct and negotiate with parents.
- Ability to work cooperatively and communicate effectively within a multi-disciplinary team, including community resource agencies.
- Ability to navigate the agency documentation systems.
- Ability to remain calm under pressure.
- Above average verbal and written communication skills.
- Above average organizational skills with an ability to multitask, prioritize and manage time effectively and efficiently.
- Excellent public relations skills, self-discipline and good judgement.
- Computer skills - knowledgeable about computer-based technologies relevant to report writing, the collection and maintenance of client information, data and other

common office tasks.
- Respect for confidentiality and professionalism with an ability to be objective regarding case material.
- Knowledge of agency policies and procedures is considered an asset.
- Knowledge, experience, and understanding of the culture, history and current oppressions experienced by marginalized groups.
- Ability to demonstrate critical thinking and implement evidence-based research into practice
- Understanding of the CYFSA, Signs of Safety, Anti-Oppressive Practice and Strength-Based approach
- Possess proficient communication skill, both written and spoken

WORKING CONDITIONS
- Normal office working condition apply
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