Customer Service Advisor
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- the one who listens, understands, and helps them find the right telecom solutions for their home or business. From internet and mobility services to smart home connectivity, you will play a key part in ensuring every interaction reflects the quality of the brands you represent. This role is ideal for someone who thrives in people-focused environments, enjoys learning new products, and takes pride in doing work that makes a difference. As a Customer Service Advisor, your responsibilities will include:
- Provide proactive, personalized support by actively listening and ensuring a high level of satisfaction with every interaction.
- Identify customer needs and offer tailored product or service recommendations that align with their goals.
- Handle concerns or objections with professionalism and empathy, finding effective solutions for every situation.
- Oversee the full customer experience
- from initial contact through to service activation
- to ensure a smooth, successful process.
- Stay informed on the latest product updates, promotions, and service enhancements through daily and weekly team meetings.
- Collaborate with teammates to share insights, improve systems, and enhance overall sales and customer experience. What We’re Looking For:
- Strong communication and problem-solving skills, with the ability to adapt quickly in a fast-paced environment.
- A natural talent for connecting with people and building lasting customer relationships.
- Confidence in handling objections, resolving issues, and guiding conversations toward positive outcomes.
- A proactive, organized approach to managing tasks, priorities, and customer follow-ups.
- Experience using CRM systems and managing communication efficiently across multiple platforms.
- A sincere passion for helping others and representing our clients with professionalism and enthusiasm. To be considered for this role, you will need:
- Must be 18 years of age or older.
- Exceptional interpersonal, verbal, and written communication skills.
- Full-time availability and ability to work on-site.
- Previous experience in customer service or sales is an asset.
- A diploma or degree in Communications, Business, Advertising, Sales, or a related field is preferred.
Job Type
s: Full-time, Permanent Pay: $38,480.00-$57,720.00 per year Work
Location:
In person
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