IT Client Support Technician

2 days ago

Remote, Canada Happier IT Inc Full time

We want everyone to love what they do.

If you’re looking for a career that allows you to help people, learn and work with a broad range of new software and technologies, build friendships with like-minded peers, enjoy where you work, and be part of one of Canada’s Fastest Growing Companies, please read on.

About the Position

We’re looking for a few amazing technicians to join our ever-growing Client Support team. Support is the largest team within happier IT. Together the team supports thousands of users and almost every mainstream technology or device available today.

As part of the Client Support team you will be tasked with resolving a broad range of incidents and service requests on devices ranging from smartphones to desktops to printers.

**Responsibilities**:

- Prioritize and manage your queue of tickets
- Investigate and resolve tickets in your queue
- Provide impeccable customer service
- Ensure timely, precise, evidence-based documentation of all support activities
- Verify and update all documentation pertaining to each ticket you work
- Collaborate with your team members and work together to help each other solve incidents
- Maintain an appropriate level of communication with clients and internal stakeholders for each incident you work
- Follow standardized procedures and create new procedures when required
- Some travel to client’s offices may be required

**Requirements**:

- Fluent, clear spoken English
- Excellent written English (to create clear, concise, client-facing communications)
- Excellent verbal/written communication and interpersonal skills
- Ability to prioritize and triage your queue of existing and new cases as they come in
- Resourcefulness to find answers and solve problems
- Experience with the following an asset
- Microsoft Active Directory user management
- Microsoft Windows desktop operating systems
- Basic Networking
- Microsoft Office
- Apple OSX
- Apple iOS
- Android OS
- BlackBerry
- Windows Phone
- QuickBooks / Sage 50 / Sage 300
- Clear Criminal Record

Benefits
- Medical, dental and vision coverage
- Short and long-term disability coverage and life insurance
- Group RRSP (with corporate contributions)
- 15 Paid Flex Days + your birthday off
- 10% of your week allocated to education/certification
- Afterhours social / team building events

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

Application question(s):

- Do you reside in Canada?

Work Location: Remote

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