Account Manager

**EPIC is searching for Top Talent**

Our experience, creativity, transparency and commitment to customer service are backed by reliable and proactive underwriting, precise reporting and analytics, and state of the art technology. A career with EPIC offers a professional work environment and promotes employee involvement and teamwork as part of its company culture. EPIC offers competitive salaries and benefits packages and opportunities for career growth and professional development.

Reporting to the Operations Executive, the Account Manager will act as an ambassador to the organization, liaise with our customers and clients, provide product/services information, and resolve any emerging problems that our customer or clients’ accounts might face with accuracy, efficiency and proactivity.

The Account Manager works in collaboration with the different departments across the organization to ensure that we provide an excellent service and customer experience to our customers and clients. Furthermore, the Account Manager continually seeks opportunities for operational enhancements for both the customer or client, and Ardent.

**_ Responsibilities and Duties_**
- Communicate with clients and customers to understand their needs and their product offering
- Build relationships with clients based on trust and respect
- Work together with internal departments to facilitate the fulfillment of our clients’ needs and requirements and to optimize operational processes
- Resolve complaints within a timely manner and work proactively through training and participation in process creation to provide excellent customer experience
- Identify industry trends and communicate same to internal departments
- Act as the client advocate with a focus on improving the clients’ experience
- Maintain an updated knowledge of the company’s products and services
- Provide timely and pertinent information updates, both internally and externally
- Execute and oversee the delivery of timely and accurate reporting (standard and customized)
- Manage a multi-disciplinary role with, at times, competing priorities and time constraints
- Accommodate video/call conferencing
- Take meeting minutes and circulate to attendees
- Participates in projects/assignments as needed, performs other duties as assigned

**_ Core Competencies_**

**Work Ethic**
- Punctual, have excellent attendance and be presentable
- Respectful of management and company rules
- Honest, friendly and respectful to fellow team members and clients
- Self-motivated and positive attitude
- Productive and flexible regarding company targets
- Work in conjunction with team members of other departments while gaining the trust and respect

**Communication**
- Professional conduct
- Excellent English (written and oral)
- Good listener and effective problem-solving skills
- Communicates effectively and in a business-like manner to a diverse range of people, clients

**Teamwork**
- Supportive of fellow team members
- Participates in department and company functions
- Understands and works towards departmental goals

**Technical**
- Picks up new concepts quickly
- Is precise and detail-oriented when following policies and procedures
- Accurate and thorough
- Meets deadlines set through regular work or through special circumstances
- Organizational Skills
- Exhibits good time management
- Goal and result oriented
- Detail Oriented

**Customer Service**
- Helpful to customers externally and internally
- Takes ownership of clients’ requirements
- Handles customer objections effectively
- Ability to manage difficult conversations with dissatisfied customers, clients or fellow team members

**Job Qualifications**
- Exceptional verbal and written communication and presentation skills
- Ability to collect, track and analyze a large amount of data
- Adaptability and problem-solving skills
- Excellent active listening skills
- Ability to build rapport and collaborate with others within the company and externally
- Understanding of customer behaviors and industry trends
- Excellent organizational skills
- Ability to multi-task, prioritize, and manage time effectively
- Extensive, accurate industry product knowledge
- Good proficiency in the Microsoft suite of products