Customer Care Representative, Auxiliary

5 days ago

Burnaby, Canada BC Liquor Distribution Branch Full time

Do you have experience providing exceptional customer service? If yes and you are looking for an empowering place to build your career, with opportunities to progress, then consider starting an exciting career with one of BC’s Top 100 Employers since 2009.

The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.

We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations - from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.

The Customer Care Representative is responsible for assisting in the delivery of superior customer service for order placement, order status and tracking, order changes and returns placed by licensee retail stores, independent wine stores, rural agency stores, duty free stores and licensed establishments selling beverage alcohol in BC.

Must be minimum 19 years of age. A criminal record check is required.

**Position Requirements**:
**Education and Experience**:
Minimum of two years recent*, related experience in a customer service capacity servicing internal and external clients/customers and successful completion of a certificate/diploma.
- Recent is defined as occurring within the last five years.

To be considered for this opportunity, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position. This information will be used as part of the selection process. To request a copy of the job description, please contact Human Resources at
604-252-8565

**Job Types**: Full-time, Casual

**Salary**: $23.49 per hour

Schedule:

- Monday to Friday

COVID-19 considerations:
Physical distancing, daily health checks are conducted, masks are optional in all common areas at Head Office.

Ability to commute/relocate:

- Burnaby, BC V5G 4S1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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