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Endpoint Technical Specialist

3 weeks ago

Markham, Canada Black & McDonald Limited Full time

**Job Title**:Endpoint Technical Specialist
**Location**:Markham, ON
**Structure**:Hybrid - In Office

**ABOUT THIS CAREER OPPORTUNITY**

Black & McDonald's Information Technology team is growing If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

The Endpoint Technical Specialist is located in Markham, Ontario and reports directly to the Service Desk Manager.

The Endpoint Technical Specialist is responsible for administrating and configuring the endpoint environment at Black & McDonald. This includes Microsoft Intune, Manage Engine, Rapid 7, O365 & Active Directory. This role is split equally between project-based initiatives and providing troubleshooting support for existing systems.

**RESPONSIBILITIES**:

- **Deploy, configure, and manage** endpoint devices using Microsoft Intune.
- ** Develop and implement Intune policies** for device compliance, configuration, and security.
- ** Automate tasks and processes** using PowerShell and other scripting languages.
- ** Troubleshoot and resolve** complex issues related to endpoint management.
- ** Collaborate with IT teams** to integrate systems.
- ** Monitor, remediate, and report** on the health and compliance of managed devices.
- ** Provide training and support** for IT staff in technical functionalities and best practices.
- ** Escalations**handling from Level 1 team.

**KNOWLEDGE, AND SKILLS REQUIRED**:

- **Education**: Bachelor's degree in computer science, information technology, or a related field.
- ** Experience**:

- 3-5 years of experience in endpoint management, with a focus on Microsoft Intune.
- Proven experience in deploying and managing devices using Intune.
- Technical Skills:

- Expertise in Microsoft Intune, including policy creation, device enrollment, and compliance management.
- Experience with scripting (PowerShell, VBScript) is required.
- Ability to create and manage profiles, manage apps and create compliance rules.
- Experience administering in an Active Directory, Azure Active Directory, and Office 365 environments.
- Vulnerability Management skills for desktop OS class is required.
- Solid networking knowledge (TCP/IP, DNS, and Radius)
- Experience working within a structured process methodology (i.e., ITIL)
- Familiarity with other endpoint management tools, Autopilot, Rapid7, and Manage Engine Endpoint Central.
- Knowledge of Windows, iOS, and Android operating systems.
- Soft Skills:

- Strong problem-solving and analytical skills.
- Excellent communication and teamwork abilities.
- Ability to work independently and manage multiple tasks effectively.