Endpoint Technical Specialist

**BUILD YOUR CAREER AT BLACK & MCDONALD**

Black & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With 100 years of diverse market experience, we are a forward‑thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

**ABOUT THIS CAREER OPPORTUNITY**

Black & McDonald's Information Technology team is growing If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

The Endpoint Technical Specialist is located in Markham, Ontario and typically reports directly to the Service Desk Manager. The Endpoint Technical Specialist maintains all computer systems hardware inventory, lead computer/lab refresh and deployment projects, perform other specialized deployments, develop, test, and install images for all desktops, laptops and netbooks. This roll is responsible for receiving delivery of new IT equipment, ordering replacement parts for workstations & laptops, processing and arranging the disposal of substandard IT equipment at all regions. This roll also maintains accurate databases and spreadsheets, provides data when requested to the Manager and IT Budgeting and Planning Analyst.

**RESPONSIBILITIES**:

- Build, configure and deploy new software solutions.
- Oversee the workstation management environment and provide technical support and guidance.
- Take ownership of all monitoring, troubleshooting, and installation of software/patching/tools over multiple operating systems and will plan/coordinate deployments to all endpoints enterprise wide.
- Creating, testing, and deploying software images for endpoint devices
- Asset and software usage Reporting, Maintain Deployment Calendar, and License Validation process.
- Developing and implementing Software Update Schedule including patch management and software distribution tools to ensure updates are rolled out in a timely manner.
- Generating reports for hardware and software inventories, new or aged vulnerabilities etc.
- Keeping track of all work assigned and ability to provide daily updates to management.
- Create new or modify Group Policies as necessary.
- Collaboration with IT operations team to address/resolve enterprise-wide end user computing issues
- Provide governance oversight for troubleshooting complex problems. This involves working closely with business units, other infrastructure teams and external vendors.
- Help select tools and write scripts for automation and standard configuration.
- Assist in providing estimates of effort, material costs, etc.
- Other duties as assigned.

**KNOWLEDGE, SKILLS REQUIRED**:

- Bachelor's Degree or equivalent combination education and related experience
- In-depth skills, knowledge, and experience in Microsoft Desktop OS for enterprise users and computers
- Minimum 3 years of experience using Intune and at least 2 years with Autopilot.
- Solid networking knowledge (OSI network layers, TCP/IP)
- Experience with scripting (PowerShell, VBScript) is required.
- Ability to create and manage profiles, manage apps and create compliance rules.
- Experience administering in an Active Directory, Azure Active Directory, and Office 365 environments.
- Knowledge of Virtual technologies (Hyper-V, Azure, AWS) is desired.
- VDI experience is desired.
- Strong problem-solving skills is required in this role.
- Vulnerability Management skills for desktop OS class is required.
- Due to the nature of the role; strong collaboration skills, communication, detail orientated are all critical for success in the role.
- Experience working within a structured process methodology (i.e., ITIL)
- Strong systems aptitude demonstrated project management and planning skills, balanced strategic skills with tactical execution skills.
- Highly motivated, self-starter who is eager to grow within our organization.