Housekeeping Supervisor Valhalla Hotel

**Housekeeping Supervisor** We are currently hiring for a Housekeeping Supervisor at our Valhalla Hotel & Conference Centre location in Thunder Bay, ON. The **Housekeeping Supervisor** is responsible for assisting the Housekeeping Manager in directing and maintaining the housekeeping department to ensure the clean, orderly and attractive conditions of the hotel by performing the following duties personally or by delegating to housekeepers. They assist the Housekeeping Manager to provide overall direction, coordination, support and evaluation of the housekeeping department and carries out supervisory responsibilities in accordance with the hotels policies and procedures including: training new employees; planning, assigning and directing work; addressing minor complaints and resolving problems, under the direction of the Housekeeping Manager. **What We Offer** - Work with like-minded team members who are passionate about their work and keep things fun, every day - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course) - A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now - Education Reimbursement for you (and your children) - RRSP Matching Program - Annual Wellness Credit - Team Member Referral Program - Leadership Development - Team Building Events - Culture of Recognition Program - Hotel Stay Discounts **Key Responsibilities** - Reporting to the Houskeeping Manager, this position requires a highly motivated and ambitious professional who can work with mínimal supervision:_ - Direct the Housekeeping staff in the fulfilment of departmental assignments with a high degree of quality, within budget parameters, and on schedule. - Ensures exceptional levels of cleanliness and care of guest rooms and public areas. - Creates and develops policies and procedures to ensure a safe and efficient working environment. - Maintains the care and use of supplies, equipment, and the appearance of all Housekeeping areas and ensures that Housekeeping staff follow same. - Performs daily inspections of common areas and rooms for sanitation, order, safety and proper performance of assigned duties. - Spot checks storage rooms, utility and janitorial closets, etc., for upkeep and supply control. - Coordinates repair needs with Maintenance. - Attend all required meetings to provide input and recommendations. - Ensure the housekeeping team deliver outstanding guest care at all times. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Train, direct the work of, resolve issues/problems and coach and counsel the team members to ensure a quality operation. - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. - Assist Housekeeping Manager to maintain compliance with Ontario Health & Safety Act and other relevant legislation. - May serve as "manager on duty" as required; - Perform other duties as assigned including assisting staff with their job functions during peak periods. **What We are Looking for...** - Managerial experience in housekeeping in a Hotel or related industry; - Post-secondary degree/diploma in Tourism or Hospitality is an asset; - Strong verbal and written communication skills; - Excellent organizational, technical, analytical, and problem-solving skills; - Able to think clearly in pressure situations, exercise good judgment, and focus attention on details; - Is able to endure an abundance of physical movements in the performance of job duties; - Working knowledge of Microsoft Word and Excel; - Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members; - Experience in financial management for a housekeeping department is an asset; - Experience working in a unionized environment will be considered an asset; - A positive attitude is a must - Must be available to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management. **About Valhalla Hotel & Conference Centre** The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city’s main attractions, The Valhalla Hotel & Conference Centre is perfectly situated for any traveling to Thunder Bay. With a wide array of accommodations ranging from Executive Suites to Family Rooms and even Pet-Friendly Rooms, the Hotel boasts 265 rooms meeting every traveler’s needs. **About Us** Silver Hotel Group (SHG) is a family-owned Canadian hotel