Client Success Manager

1 week ago

Montréal QC, Canada Engage2Excel Full time

**About the role**

The Client Success Manager role at Engage2Excel is the primary client-facing role expected to manage the relationship and ensure strategic alignment and best value for the product being supported. The role should always be striving to be the trusted advisor on the account ensuring that all internal teams are delivering as expected by the client and that the revenue stream is preserved and grows.

**Key Roles & Responsibilities**
- Responsible for the customer satisfaction, retention/renewal and growth of accounts
- Proactive management related to developing deep-rooted client relationships with an intimate knowledge and understanding of the client, current program design and functionality
- Develop deeper and higher-level relationships within assigned strategic accounts working closely with the Customer Experience and Sales Solutions teams to drive additional business and execute upon the account strategy
- Partner with Sales Solutions, Implementation, IT, Merchandising, Manufacturing, and other Customer Experience team members to ensure smooth operations of current programs
- Lead the development and presentation of Business Reviews for assigned strategic accounts & Consult customers on best practices for their organization.

**_This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities._**

**To be successful in this role, you will have**:

- A minimum of three years of client-facing experience in a fast-paced consulting
- The ability to travel 10% of the time and have the demonstrated ability to grow an account.
- 7+ years’ experience doing the above but with some of the largest organizations across the globe with the ability to show strong growth within their client base.
- Bachelor’s Degree or equivalent strong work experience with Master’s preferred.
- Outstanding customer service skills such as accuracy, timeliness, responsiveness, proactivity, and mutual learning.

**Working Conditions**
- Up to 10% travel expected

**Why join the E2E Group? Top reasons to consider aligning your career with our company.**
- We have a great team, and we work hard together toward common goals and with a passion for excellence.
- We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program
- We care about your health and well-being and offer an employee assistance program, extended health care benefits.
- Hybrid or work from home arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.
- Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
- A day off which promote community involvement
- We value Security, which is why we require applicants to complete a background check assessment.

  • Client Success Manager

    5 days ago

    Montréal, QC, Canada Alexa Translations Full time

    **About Us** Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach...

  • Client Success Manager

    5 days ago

    Montréal, Canada ClearEstate Full time

    Are you looking for an opportunity to join an innovative and fast-growing tech start-up? Look no further! We are currently looking for ambitious individuals who want to make an impact and help shape the future of this industry-disrupting organization. Come join our team and take part in our mission to make estate settlement easy and accessible for families...

  • Client Success Specialist

    3 weeks ago

    Montréal, QC, Canada Aon Full time

    Interested in exploring something different while applying your existing insurance experience & knowledge? Thinking about joining an industry-leading, global organization for more growth? Then you won't want to miss this opportunity to join Aon and our dynamic team! Applicants must be legally authorized to work in Canada. This role is not eligible for...

  • Client Success

    1 day ago

    Montréal, QC, Canada Leger Full time

    **SUMMARY** The Client Success & Sales Specialist is responsible for generating new business through cold calling and networking, to support our clients by ensuring and providing exceptional service to drive and build on long-term relationships with Cube AI. This role requires the ability to self-motivate, support clients in their business by demonstrating...

  • Vcio Client Success Manager

    6 days ago

    Montréal, Canada Groupe Access Inc Full time

    Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let _Groupe Access _be your next step to success. As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small. This also means we are...

  • Vcio Client Success Manager

    6 days ago

    Montréal, Canada Groupe Access Inc Full time

    Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let _Groupe Access _be your next step to success. As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small. This also means we are...

  • Customer Success Manager

    1 day ago

    Montréal, QC, Canada Amilia Full time

    **Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**: We provide an eCommerce platform for activities and...

  • Client Success Specialist

    2 weeks ago

    Montréal, Canada Aon Corporation Full time

    Posting Description: This is a hybrid role with the flexibility to work both virtually and from our Montreal office. **Aon is in the business of better decisions**: At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are...

  • Client Success Manager

    1 day ago

    Montréal, Canada SuccessFinder Inc. Full time

    **The Opportunity** We're growing our customer success team and are looking for an experienced individual to join the team and lead our relationships with our enterprise customer accounts. You'll be on a mission to drive customers engagement, adoption, and satisfaction ensuring they are getting full value from their SuccessFinder investment. This role will...

  • Scaled Customer Success Manager

    3 weeks ago

    Montréal, QC, Canada Coveo Full time

    Empower digital-first clients to thrive with Coveo Have you ever wondered how far great guidance and smart enablement can take a customer? As a Customer Success Manager for our Scaled program, you’ll build digital-first engagement models to boost adoption, drive retention and expansion across our customer base. With a consultative mindset and a knack for...