Residential Care Team Supervisory Position

**RESIDENTIAL PROGRAM SUPERVISOR**

PERMANENT FULL TIME

**Organization Profile**

We are a privately family owned and operated residential service provider serving young adults with complex physical, developmental, and behavioral challenges. Within our home, we are dedicated to ensuring the individuals we serve receive exceptional care, achieve their full potential, be included in our community and, ultimately, build great lives.

**The Residential Program Supervisor will**:

- Lead and support team of 10-14 employees who care for a high needs resident. Participate in the training, supervising, scheduling and overall management of human resources in order to ensure smooth operations. As the team leader, you are passionate about cultivating a great culture.
- Balance multiple competing priorities including program and client needs, staff supervision, administration and reporting, crisis responses and day-to-day supervision. You are therefore able to effectively set priorities and exercise a high degree of operational and strategic thinking to navigate the unique needs of this high needs/ high support resident. On-call duties are also a part of your overall responsibility

**Requirements**:

- Experience in a supervisory role in this field, DSW, PSW, Social Work or relevant education and experience.
- Experience in ABA and effectively running clients BSP
- Experience working with high needs individuals with behavioral and developmental delays
- Good understanding of the Developmental Services Act, Ministry and Legislative requirements
- Excellent interpersonal and communication skills (both verbal and written).
- A valid driver’s license and access to reliable transportation
- Ensure the team is adequately staffed and supported. Responsible for working frontline shifts as required.
- Strong people management and supervision skills
- Strong organizational and administrative skills with proficient computer knowledge
- Effective and supportive communication skills

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**Duties & Responsibilities**
- Responsible for scheduling, leading, supporting and supervising the program staff.
- Maintain clear, consistent expectations regarding performance management, including positive and constructive feedback.
- Monitor staff working relationships, provide necessary support and follow conflict resolution techniques as required. Bring forward concerns to senior management when further support is needed.
- Perform multiple administrative duties related to work schedules, client records and the day-to-day operation of the home.
- Maintain and promote a high level of quality service delivery.
- Develop and maintain respectful and positive cooperative working relationships with resident, staff, families, outside service agencies etc.
- Ensure required meetings are conducted, such as but not limited to staff meetings, Individual Support Plan meetings, BSP meetings etc.
- Ensure compliance in all service areas as required by Ministry and other relevant legislation (Quality Assurance Measures, Policies and Procedures, Health and Safety)
- Regular use of software programs including but not limited to-Microsoft Office, Google+,

**Conditions of Employment**
- Satisfactory Vulnerable sector screening
- Current First Aid, CPR and Non-violent Crisis Intervention certificates
- Valid driver’s license and availability of insured, safe and reliable vehicle

**PLEASE SUBMIT YOUR COVER LETTER AND RESUME OUTLINING WHY YOU WOULD BE SUITABLE FOR THE POSITION TO**We thank all applicants in advance and advise that only those individuals selected for an interview will be contacted.
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Reference ID: Program Team Supervisor

**Job Types**: Full-time, Permanent

**Salary**: $49,920-$58,240 per year

COVID-19 considerations:
Required to wear a mask at all times
Daily Screening
Mandatory Antigen Rapid Testing

**Job Types**: Full-time, Permanent

**Salary**: $49,920.00-$58,240.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Cumberland, ON K4C 1H6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- supportive care: 3 years (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (preferred)