Supervisor

**Company Description**
WE ARE MORE THAN JUST A CLOTHING BRAND; WE ARE ON A MISSION TO TRANSFORM THE FUTURE OF FASHION

Are you looking for a company that pushes the boundaries and creates a community inclusive of everyone? A shared vision beyond only us?

If you answered yes, why not join us? This could be your first step towards a new and exciting career at COS

About COS: Offering innovative design, elevated essentials and wardrobe icons, COS is a fashion brand rooted in contemporary culture. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced.

COS, alongside Arket, Monki, Weekday, Afound, & Other Stories and H&M, is one of several unique brands that make up the H&M group. The H&M Group employs over 170,000 people in 74 markets across the globe, and we are the 2nd largest fashion company in the world. Since launching COS in 2007, we have opened more than 200 stores worldwide.

**What we value most**: Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are **open-minded** and **curious**, we dare to be **different**, we believe in **constant improvement** and we **empower and trust** you to take ownership. Our values are part of who we are, what we stand for and how we act.

At COS we love welcoming new people and work hard to provide an environment where everyone feels appreciated and valued. We celebrate individual differences and recognise the contribution that all our colleagues make, regardless of their background.

Today we are looking for a Floor Supervisor to join our talented team in Montreal. This role will be full time for 32hr-40hr per week and includes shifts at weekends and evenings.

Although no two days are ever the same, there are some things that you can expect to be involved in regularly this includes
- Secure excellent direct customer experience, by establishing a welcoming atmosphere with proactive and genuine interactions, as well as providing technical and inspirational information to COS customers
- Support strong indirect customer service, through replenishment and garment care whilst respecting visual guidelines
- Collaborate with the store management team to secure excellent shopping experience, through cooperation and strong communication
- Contribute to the stores sales strategy, and help colleagues in other departments in order to reach
- Evaluate service results and develop actions to increase the service experience
- Act as a customer service role mode

**Qualifications**
- Excellent communication skills
- Customer focused
- Self-motivated & positive
- Adaptable
- A genuine interest in others
- Open to learn about and sell our products
- Excellent planning and organizational skills
- Good analytical and problem-solving abilities
- Excellent commercial abilities and interest in fashion, retail.

**Additional Information**
ADDITIONAL INFORMATION

Why You’ll Love Working for COS
- Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
- Endless growth & development opportunities
- Dress your personality. We encourage you to dress your personality all day, every day.
- Did we mention our discount at H&M, &Other Stories, and COS?

**Benefits**:
COS believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

We offer:

- 25% staff discount
- Start with up to 3 weeks vacation
- Company wellness pay
- Medical/Dental insurance benefits
- Short term and long term disability benefits
- Life Insurance
- Employee assistance program (EAP)
- Parental Leave of Absence
- Parental Leave Pay.
- Plus, additional Voluntary Benefits.