Manager, Employee Relations

**Position**: Manager, Employee Relations

**Status**:Permanent, Full Time

**Department**:Human Resources

**Posted Date**:Tuesday April 22, 2025 **-**Tuesday May 6, 2025 11:59pm EST

**Base Rate**:$106,450 - $159,650 (salary band placement to commensurate with experience)

A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto, and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.

If you are passionate about your career, motivated to improve the health of the community, and committed to excellence, quality, and patient safety consider joining our Better Together team

Guided by the strategic plan, the Manager, Employee Relations will manage the delivery of services in employee relations (ER), human resources administration and workforce planning that will enable the achievement of excellent patient care. Through this work, the Manager will be accountable for fostering a healthy, safe and respectful workplace culture that promotes THP’s core values of excellence, courage and compassion and drives service excellence.

**RESPONSIBILITIES**
- Build the service delivery model for Employee relations team that is strategic, innovative and performance-focused and that delivers the right tools and supports to foster a healthy, safe, and respectful work environment.
- Acts as a strategic partner in providing employee relations advice, support and guidance with respect to collective agreement, employee councils, policies and legislation interpretation/compliance to assist all divisions in achieving their operational goals;
- Works with the Director of HR Services, Chief Human Resources Officer, and the Senior Leadership Team to develop the Hospital’s strategic bargaining direction;
- Leads engagement with employee groups and union representatives that focuses on communication, planning and problem solving to ensure excellent employee and labour relations;
- Supports Human Resources Business Partners in developing strong partnerships and strategic human resources solutions that support operational objectives and aligns with hospital values;
- Supports the development of organization-wide leadership competency and skill in human resources management. This includes ensuring the appropriate level of training and development across all operations;
- Develops and delivers on workforce planning strategies to ensure the level and skill mix of people are in place to effectively deliver operations;
- Manages human resources scorecard in partnership with People services leaders to ensure effective service delivery;
- Establishes key performance and service level agreements with internal clients that will drive strategy, efficiency, effective service delivery and positive constructive client relationships;
- Works collaboratively with the People Services Leadership team to establish process standards that drive efficiency, clear accountability, and service quality;
- Leads, coaches and develops the Employee Relations team to improve skills, knowledge, ability, and capability, encourage use of leading practices and demonstrate a passion for creating a culture defined by service excellence.
- Demonstrates ability to collaborate with others including acting as an effective team player, expressing positive attitudes and expectations of others, engaging with others to obtain input and shares information, and builds links across and outside of THP
- Manages and informs team members, continually demonstrates interpersonal sensitivity through recognition of impact of own behavior and that of others before reacting, management of emotions under difficult circumstances, demonstrates personal courage and resilience, effectively uses empathy, makes insightful assessments and possesses a high degree of humility and self-awarenessOutstanding written and verbal communications skills
- **PROFESSIONAL EXPERIENCE/QUALIFICATIONS**
- College Diploma, Bachelor/Master's Degree in Human Resources related field or relevant work experience
- Certified Human Resources Professional designation is an asset
- 3 - 5 years of experience in an employee relations or related field, ideally with large organizations, in roles that demonstrates steady progress and advancement with increasing responsibilities.
- Strong leadership skills focused on results and teamwork, with a client service orientation.
- Effective business, operational and service planning.
- Strong cross-functional employee relations background.
- Labour relations background an asset
- Excellent communication skills (written and verbal).
- Experience working in a large complex multiple partner and unionized environments